GameStop Inc.

  • Grapevine, TX, USA
Dec 01, 2021
GameStop Inc. Remote * (Grapevine, TX, USA)
Description: The Product Manager, Ecom Customer Care Reverse Logistics will lead initiatives that improve the overall customer experience across the Customer Care Returns / Reverse Logistics area. He or she will drive the eCommerce vision for the space based on customer research and industry insights. This is a cross-functional role, collaborating closely with merchandise teams, designers and, other eCommerce product managers, marketing, operations, and finance teams to create an experience that delights customers and drives long-term growth for the business, but overall happy customers! What You Will Do Develop a thorough understanding of the industry, the customer, and key areas of opportunity Establish a vision and roadmap for the ideal Ecom Returns Experience / Reverse Logistics Collaborate with technology and eCommerce teams to develop a best-in-class online experience for each merchandising category, educating customers and helping break down returns logistics...