• Westminster, CO, USA
Dec 06, 2021
AVI-SPL Remote * (Westminster, CO, USA)
Job Summary The AVI-SPL Global Helpdesk Technical Service Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service, organizational, time management, and inter-personal skills. Essential Duties and Responsibilities Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions. Handle and respond to inbound phone calls and email inquires Maintain the TSR case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA's Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients Provide client support to users in the operations and configuration of videoconferencing systems Participate as needed in prescribed training curriculum Follow up on open issues with escalation groups to...
Nov 25, 2021
AVI-SPL Remote * (Mountain View, CA, USA)
Job Summary The AVI-SPL Onsite Project Manager is responsible for managing the overall direction, coordination, implementation, execution, control and completion of specific Systems Integration projects for AVI-SPL customers. Ensuring their projects achieve time, scope, budget, quality, safety and customer satisfaction requirements with the end goals of delivering a world-class Customer Service experience. Essential Duties and Responsibilities Coordinate all project activities, including change management, ensuring timely and on-budget completion of project deliverables meeting client scope and quality requirements, all according to established AVI-SPL Project Management principles and procedures. Review and acquire a thorough knowledge of contract documents for each assigned project including, but not limited to: project scopes of work, bid drawings and specifications, contract, subcontractor scopes of work, and construction schedules. Create and manage comprehensive...
Nov 20, 2021
AVI-SPL Remote * (Austin, TX, USA)
Job Summary The Manager, Cloud Voice Business Development is a member of AVI-SPL's Technology and Innovation organization. The position is accountable for voice solutions by supporting promotion, sales, design, and global account engagements while applying AVI-SPL's Unified Communications and Collaboration (UCC) Strategy across the Cisco, WebEx, MS Teams, Zoom, PEXIP and Google platforms. This position is responsible for catalog management, channel development, deal enablement, and strategic collaboration within AVI-SPL. The bulk of activity is building relationships and communication between AVI-SPL stakeholders (internal channel), internal service delivery product management (Managed Services) and the market of suppliers and service providers (Ecosystem) AVI-SPL sales teams can attach as voice solutions in proposals to our Customers. Those solutions can comprise of devices, mobility, networks, and commercial applications with attached services. The Voice Ecosystem is...