Copart

  • Eldridge, IA 52748, USA
Nov 28, 2021
Copart Remote * (Kansas City, KS, USA)
The Title Procurement Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners. * Opening/scanning mail received * Call queue (ability to answer basic TP questions, give claim updates and direct caller to correct party/team if applicable * Total Loss Packets (create and send all documents required per state guidelines) * Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title) * Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them) * Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed * Follow-up calls to Lien Holders (for documents listed above in the initial call) * Will send out revised packets to the owners/insureds as needed * Will be held to the internal cycle times and other auditable...
Nov 28, 2021
Copart Remote * (Elgin, IL, USA)
Job Description The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Contact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicle(s). May interact with vehicle owners via phone to help in the release of vehicles. May interact with Insurance Companies to help expedite the vehicle clearing process. Answer and place calls in a professional manner. Measured on call quality (Knowledge, level of professionalism,...
Nov 25, 2021
Copart Remote * (Jacksonville, FL, USA)
Job Description The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Contact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicle(s). May interact with vehicle owners via phone to help in the release of vehicles. May interact with Insurance Companies to help expedite the vehicle clearing process. Answer and place calls in a professional manner. Measured on call quality (Knowledge, level of professionalism,...
Nov 18, 2021
Copart Remote * (Dallas, TX, USA)
Job Description The Remote DMV Specialist will be responsible for the daily processing of vehicle titles. Through a thorough understanding of corresponding state and local title processing regulations and Copart policies, the DMV Specialist will answer questions; provide support and facilitate the Copart experience through offering solutions to meet customer's needs. In addition, the Remote DMV Specialist will maintain file documentation, update customers on the file status, and maintain accurate records of vehicle titling within company guidelines. Requirements Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines Provide excellent customer service to all internal and external customers Process vehicle titles in accordance with state guidelines Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner Communicate with customers via email or verbally to handle title issues...
Nov 12, 2021
Copart Remote * (Marlboro, NY 12542, USA)
The Remote Office Manager is responsible for leading a team of remote office staff to achieve customer service goals and ensure Copart processes are implemented and followed. The team that the remote OM oversees may have one or a variety of process areas they may be asked to support. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations. * Hire, train, develop and motivate staff members. * Drive customer service by auditing call quality * Drive productivity and quality by auditing files via the system * Drive "1st call resolution" by reporting and auditing * Manage day to day needs of all position managed. * Ensure teams performance is within company standards. * Provide direction to team regarding all duties and goals. * Employee scheduling, and attendance management. *...