Convey

  • Fort Lauderdale, FL, USA
Nov 29, 2021
Convey Remote * (Miami, FL, USA)
ESSENTIAL DUTIES AND RESPONSIBILITIESAs our customers share concerns and provide us with valuable feedback, your ability to recognize and complete the steps necessary to meet their needs will leave a permanent, lasting impression of the passion you have for helping them be at their best.We make sure our customers are not alone when it comes to understanding their benefits and they will rely on you to advocate for them like you would your own family member.In addition to the keys to success identified above that you will bring with you to the team, you will need to demonstrate the following abilities: Update account information such as billing options and changes of address or phone numbers. Research premium billing discrepancies and prescription claims processed. Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage. Submit mail requests for beneficiaries such as ID cards and formularies. Look up medicines on the formulary to verify if...
Nov 27, 2021
Convey Remote * (Hollywood, Los Angeles, CA, USA)
ESSENTIAL DUTIES AND RESPONSIBILITIESAs our customers share concerns and provide us with valuable feedback, your ability to recognize and complete the steps necessary to meet their needs will leave a permanent, lasting impression of the passion you have for helping them be at their best.We make sure our customers are not alone when it comes to understanding their benefits and they will rely on you to advocate for them like you would your own family member.In addition to the keys to success identified above that you will bring with you to the team, you will need to demonstrate the following abilities: Update account information such as billing options and changes of address or phone numbers. Research premium billing discrepancies and prescription claims processed. Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage. Submit mail requests for beneficiaries such as ID cards and formularies. Look up medicines on the formulary to verify if...
Nov 19, 2021
Convey Remote * (Fort Lauderdale, FL, USA)
Convey Health Solutions is seeking Customer Service Representatives to join our Call Center Member Operations Team. We are recruiting talented individuals that are looking to join a fast-paced and exciting organization. Responsibilities: Update account information such as billing options and changes of address or phone numbers Answer questions pertaining to mailings sent out by the company periodically Make concise and detailed notations as it pertains to member records Submit mail requests for beneficiaries such as ID cards Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage Research premium billing discrepancies and prescription claims processed Job Description: 6 months customer service experience is preferred High school diploma or equivalent Healthcare and/or pharmacy industry experience a plus Good communications skills Good computer skills Ability to multitask Bilingual (Spanish) a plus