ASD, Inc.

  • Not Specified, Not Specified
Dec 03, 2021
ASD, Inc. Remote * (Troy, MI, USA)
Program Name: USPS Immediate opportunity for a call center Training Facilitator to support our Customer's program-specific training programs focusing on a multi-channel care center and help desk. The training facilitator will deliver course content using instructor-led (on-premises/classroom), web-based, eLearning and virtual facilitation formats. Instructional content will be specific to the client's established procedures, tools, security, and mission. Course topics will include, but not limited to orientation and initial system access checks, product-specific releases, product enhancements, advanced call type training, customer service skills, quality, and refresher training. This position include the following duties and responsibilities included (but not limited to): Prepares for training delivery by reviewing required materials and participates in Train-the-Trainer sessions Delivers training in needed time zone / shift / format Evaluates learners progress in...
Nov 28, 2021
ASD, Inc. Remote * (Not Specified, Not Specified)
Program Name: USPTO Enterprise Cloud Modernization Seeking a GCP Architect to help the USPTO design its core GCP infrastructure. You will be working with a team of engineers to design a multi-tenant environment in GCP supporting a number of mission critical USPTO workload. Remote work. Responsibilities: Work with a team of DevOps/SecOps Engineers to architect AWS solutions with the responsibility to ensure the customer maintains an overall cohesive integration with itself, partner systems, and solutions. Support and advise on application assessment, migration and modernization Provide machine-learning capabilities to monitor spikes, drops in usage, as well as lead discussions similar to well architected reviews. Provide recommendations to optimize Cloud usage costs by analyzing usage patterns and trends while providing recommendations for consolidating instance types based on demand across all billing accounts. Create assessments that include cloud...