AAA Auto Club

  • Charlotte, NC, USA
Jan 10, 2022
AAA Auto Club Remote * (Dearborn, MI, USA)
The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13.5 million members and customers across 13 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. Primary Duties and Responsibilities: Provide a high level of customer service and critical problem management to corporate/field employees and Independent Agents across The Auto Club Group ("ACG") footprint. Respond to complex inquiries regarding a variety of ACG business applications, systems and processes. Work to provide one-call resolution to agents. Research, investigate and analyze complex problems/issues such as requests for coverage reinstatements and policy exceptions. Utilize judgment and available resources in order to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure. Provide support to...