Astound Broadband Powered by Wave is currently searching for Customer Care Advocates (CCA) in our Bothell office. The Customer Care Advocate will provide outstanding customer service and technical support to our customers. This position is responsible for answering incoming calls related to: customer billing statements; resolution of payment concerns; troubleshooting & problem resolution of cable, internet and phone services; selling of new service; and other general inquiries. The CCA relates well to the customer, exercises sound judgment, and acts responsibly in the best interest of the customer and the company. New hires will be provided up to 9 weeks of training. Successful candidates must be open to and able to function in a changing environment and will be flexible with working hours and days including, evenings, weekends and holidays. The primary position responsibilities will include, but are not limited to : Answer inbound calls and interact with customers...

Position Overview : Astound Broadband Powered by Wave is currently searching for a Network Support (CNOC) Technician I for our Applications, Systems and Network Operations Department.  The Commercial Network Operations Center is responsible for monitoring and response of service related issues impacting customers in order to expedite repair and minimize negative customer experience. The Operations department is a 24/7 service provider for the organization. The CNOC Technician I provides 24/7 trouble isolation and remote restoration for Commercial customers services as they connect to the Astound Broadband Powered by Wave network. These include, but are not limited to detection, ticketing and triaging of switch, network, transport, or systems faults across multiple technologies on the Voice, Video and Data and Power Plant network. The CNOC Technician I utilizes all available OSS platforms and tools to perform isolate, repair or restore faults for Enterprise Customer...

Position Overview : Astound Broadband Powered by Wave is currently searching for Network Support Technician I for our Applications, Systems and Network Operations Department. This position is responsible for monitoring and response of service related issues impacting customers in order to expedite repair and minimize negative customer experience.. The Operations department is a 24/7 service provider for the organization. The CNOC Technician I provides 24/7 trouble isolation and remote restoration for Commercial customers services as they connect to the Astound Broadband Powered by Wave network. These include, but are not limited to detection, ticketing and triaging of switch, network, transport, or systems faults across multiple technologies on the Voice, Video and Data and Power Plant network. The CNOC Technician I utilizes all available OSS platforms and tools to perform isolate, repair or restore faults for Enterprise Customer networks. Additionally, the CNOC...

Job Responsibilities Attend customer meetings in person and via the phone/web. Prepare technical proposals and presentations in conjunction with Sales Executives, which may include preparation of network topologies, network drawings, technical specifications, and assisting with the development of pricing requests. Builds relationships with customers serving as the technical liaison from pre-sales to post-sales. Analyzes customers business needs and develops strategies based on knowledge of customer's current communications network, equipment and business on how company can competitively meet customer's needs. Required to follow industry technology trends through self-study and formal training. Participate in strategic and tactical account planning. Lead cross-market and corporate engineering teams to support regional/national inter-market opportunities. Provides technical training and development to support the Corporate Account teams. Perform other support...

Astound Broadband Powered by Wave is currently searching for Customer Care Advocates (CCA) in our Bothell office.  The Customer Care Advocate will provide outstanding customer service and technical support to our customers. This position is responsible for answering incoming calls related to: customer billing statements; resolution of payment concerns; troubleshooting & problem resolution of cable, internet and phone services; selling of new service; and other general inquiries. The CCA relates well to the customer, exercises sound judgment, and acts responsibly in the best interest of the customer and the company. New hires will be provided up to 9 weeks of training. Successful candidates must be open to and able to function in a changing environment and will be flexible with working hours and days including, evenings, weekends and holidays. The primary position responsibilities will include, but are not limited to : Answer inbound calls and...