Job Description Job Summary:Serves as initial contact for basic claim reporting.Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim. Key Responsibilities:Communicates effectively with internal and external customersIdentifies the customer's need and responds appropriately and efficiently with a sense of urgencyFollows established guidelines specific to each claim report or inquiryLocates, confirms and documents appropriate information, which may involve multiple systemsRemains current on constant process updates and technology used within the companyMay utilize multiple communication channels including but not limited to telephone, fax, email, or online chat to assist the client Supervisory Responsibilities:This job does not have supervisory duties Preferred Qualifications: Education and Experience High School diploma or equivalent experience Certificates, Licenses, Registrations None Functional Skills Ability to...

Job Summary: The Business Analyst (BA) Technician participates in the analysis and design efforts for complex projects and business processes; Establishes a common understanding of the business environment in which a complex project or solution must be defined, designed, created, deployed, used, and supported. Key Responsibilities: Provides expertise for one or more areas of the business through analysis and understanding of business needs. Applies an advanced knowledge of programs, policies, and procedures in a business area or technical field gained through extensive experience and training Represents their area externally in benchmarking and best practice efforts. Provides business expertise across projects to ensure a consistent resolution of common technology issues Uses appropriate tools and techniques to elicit and define requirements that address the most complex business processes or projects of high complexity Analyzes requirements and create or contribute to...

Job Summary: Responsible for investigating and confirming the facts of loss for basic automobile accidents. Applies analytical thinking to determine coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Key Responsibilities: Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence) Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department Determines subrogation or fraud potential and how to handle Identifies customer needs and works to meet those needs using appropriate customer service skills Recognizes and identifies body parts of a vehicle and understands other potential property damage For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims Supervisory Responsibilities:...

Job Summary: Responsible for investigating and confirming the facts of loss for basic automobile accidents. Applies analytical thinking to determine coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Key Responsibilities: Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence) Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department Determines subrogation or fraud potential and how to handle Identifies customer needs and works to meet those needs using appropriate customer service skills Recognizes and identifies body parts of a vehicle and understands other potential property damage For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims Supervisory Responsibilities:...

Location - 100% Remote within the US!! Primary Purpose: Responsible for the analysis, design, coding, testing, documentation and support of new software applications and enhancements to existing applications. Provide technology solutions to allow business units to achieve their objectives and goals. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Design, develop and test software applications Maintain systems by identifying and correcting software defects Participate in requirement analysis and definition Create technical specifications and unit test plans Work with QA to align understanding of requirements and to develop system test plans Work as part of an Agile development team to solve problems and develop projects in a fast paced environment Follow instructions and...

Primary Purpose: Provide technical and analytical support to business processes within National General. Responsible for working directly with the Business Unit, IT, Clients, Vendors, and internal departments to analyze requests, document business requirements and implement solutions. Work on projects ranging from moderately sized program fixes to complex systems initiatives. Partner and collaborate with key stakeholders in the planning and implementation of strategic initiatives. Continuously strive to improve efficiency, reduce costs, and ensure compliance with regulations. Work collaboratively with stakeholders and team members in order to provide quality solutions. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Utilize subject matter expertise and technological best practices to...

** Ideal candidate will have Bodily Injury claims experience ** Job Summary: Responsible for investigating and confirming the facts of loss for complex automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Mentors junior employees. Key Responsibilities: Handles investigation regarding all aspects of complex auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department Determines subrogation or fraud potential and how to handle for complex cases Identifies customer needs and works to meet those needs using appropriate customer service skills Recognizes and identifies body parts of a vehicle and understanding other potential property damage For claims involving...

** This role is remote and may sit/work from anywhere in the US** Job Summary: This job is responsible for investigating moderately complex and occasionally complex, unrepresented claims which may include: uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; Injury Casualty Soft Tissue (ICST) and unrepresented moderate or major claims. The individual also may handle moderate and occasionally complex CPL claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. Key Responsibilities: Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process Determines and explains minimum coverage limits in...

Job Summary: The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority. Key Responsibilities: Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages) Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department Partners to determine subrogation or fraud potential and how to handle Applies a basic understanding of systems and technology used within the company Identifies customer needs and works to meet those needs using appropriate customer service skills Begins recognizing and identifying body parts of a vehicle and other potential property damage Supervisory Responsibilities: This job does not have supervisory duties Preferred...