Convey Health Solutions Holdings
  • Fort Lauderdale, FL, USA
Aug 08, 2022  
WORK FROM HOME - Full Time - Immediate Opportunity Great Facts Virtual & Onsite Interviews Computer and Accessories Provided Benefits and 401k Matching Generous Bonus Opportunity We at Convey Health Solutions focus on building specific technologies and services that can uniquely meet the needs of government-sponsored health plans. We provide member management solutions for the rapidly changing healthcare world. We are seeking Customer Service Representatives to join our call center member services operations team. In these positions, we are recruiting talented individuals that are looking to join a fast paced, growing and professional organization. How you will assist our customers: Process requests for Over the Counter (OTC) items received from health plan members via mail or phone call Update account information such as billing options and changes of address or phone numbers Answer questions pertaining to mailings sent out by the company periodically Make concise and detailed...
Convey Health Solutions Holdings Remote * (Yuma, AZ, USA)
Aug 07, 2022  
As a Member Services Advocate you will be a part of a team that transforms customer service into Customer Care by delivering an amazing experience. You will assist beneficiaries with a wide range of critical services, which include but not limited to updating account information, providing plan information, resolving issues with utilization of the plan. Qualified candidates will have a strong desire to help people with strong customer care skills, attention to detail, and highly organized. ESSENTIAL DUTIES AND RESPONSIBILITIES As our customers share concerns and provide us with valuable feedback, your ability to recognize and complete the steps necessary to meet their needs will leave a permanent, lasting impression of the passion you have for helping them be at their best. We make sure our customers are not alone when it comes to understanding their benefits and they will rely on you to advocate for them like you would your own family member. In addition to the keys to success...
Convey Health Solutions Holdings Remote * (Port St. Lucie, FL, USA)
Aug 05, 2022  
Exciting opportunity to WORK AT HOME for a fast-growing healthcare organization! Must live within 50 miles of the Location. No selling & no quotas! Customer service only. We are seeking Customer Service Representatives to join our call center member services operations team. In these positions, we are recruiting talented individuals that are looking to join a fast-paced, growing, and professional organization. Responsibilities: * Update account information such as temporary changes of address for shipping or alternate phone numbers. * Educate members on how the supplemental OTC benefit works, including benefit amounts, and products available, and frequency of coverage. * Identify member complaints and grievances and escalate according to client specific procedures. * Assist health plan members with inquiries related to their OTC benefits and/or orders placed. * Process requests for OTC items received from health plan members via mail or phone call * Look up over-the-counter...
Convey Health Solutions Holdings Remote * (Fort Lauderdale, FL, USA)