Astound Broadband Powered by Grande
  • San Marcos, TX, United States, 78666
Aug 06, 2022  
* $500.00 Sign-On Bonus*  Astound Broadband Powered by Grande is looking for a few great folks to be the voice of Astound! The Customer Customer Care Advocate  is responsible for answering incoming calls related to: customer billing statements; resolution of payment concerns; troubleshooting & problem resolution of cable, internet and phone services; selling of new service; and general inquiries. This role will work to resolve technical issues over the phone and set up agreed upon service calls only as necessary. This position also promotes products and services to meet customer needs. Requirements Education: High school diploma or equivalent; One to two years of experience within a customer service high-volume call center. Prior telemarketing, trouble shooting and/or retail sales a plus; Enthusiastic, upbeat customer-focused attitude with the ability to listen to and empathize with the customer. Focus on maintaining and retaining satisfied and happy...
Astound Broadband Powered by Grande San Marcos, TX, United States, 78666