Aston Carter
  • Buffalo, NY, USA
Aug 08, 2022  
A major healthcare provider/coverage provider is hiring for Member Service Representatives during their Open Enrollment period. This will be a 5-month contract with potential for extension or longevity. Must meet compliance requirements including health mandate requirement for healthcare setting.Member Services Specialist 1 works with Direct and Exchange member accounts. On the phone, chat and/or email; pertaining to eligibility, enrollment, premium billing and payment, and delinquency. All while providing excellent customer service. These positions will not be enrolling candidates or processing them, they would transfer them to the correct person if patients/customers want to enroll.Answer and transfer calls as necessary through our web-based phone system, around 20-50 calls during open enrollment season (Oct-Jan)Navigate between 5-10 different applications and systemsSupports individual members while on the phone with their accounts, including member eligibility, enrollment,...
Aston Carter Remote * (Beaverton, OR, USA)
Aug 08, 2022  
These roles will be working remote. Candidates must be local to the Portland area and be comfortable working just 1 day onsite in the 1st week! A Large Healthcare organization in the Portland, OR area is hiring Member Service Specialists to join the team for a remote opportunity during Open Enrollment season! Job Description: Answer and transfer calls as necessary through our web-based phone system, around 20-50 calls during open enrollment season Navigate between 5-10 different applications and systems Supports individual members while on the phone with their accounts, including member eligibility, enrollment, premium billing, and delinquency, for both Direct and Exchange members. Look up members accounts and answer questions about payment status, eligibility status, and premium amounts, as well as how to enroll, make changes or terminate coverage Take payments and set up automatic recurring payments, as well as advising members how to do the same for themselves...
Aston Carter Remote * (Beaverton, OR, USA)
Aug 08, 2022  
100& Remote 12 Month Contract Description: (Job Brief) The Collection Specialist will join Avalara's Finance department as a contractor member of the Collections Team. The Specialist is responsible for contacting Avalara customers to schedule payment for past due balances and escalating customer issues to the appropriate team for resolution. This position has a high degree of daily contact with customers, account executives, and managers via email. (Responsibilities) - Performs collection calls and emails on delinquent accounts utilizing Sales Force cases and activity tracking - Escalates queries to sales to resolve disputed items on the customer ledger to ensure prompt payment - Maintains accurate documentation of customer contact and collection activity, including customer responses, on each account within Sales Force cases - Responsible for bringing account and customer concerns to the Collections Manager for prompt resolution - Provides excellent customer...
Aston Carter Remote * (Seattle, WA, USA)
Aug 08, 2022  
One of the largest hospitals in the Portland, Oregon area is looking to hire Remote Customer Service Specialists (Member Services). You must be living Portland or surrounding areas as this position requires going into the office for 1 day of training. If you have experience working in Call Centers and interested in getting your feet wet in the healthcare industry take a look below and apply! *Position offers standard full time hours and $18/hr* Job Description: Member Services Specialists work with Direct and Exchange member accounts. On the phone, chat and/or email; pertaining to eligibility, enrollment, premium billing and payment, and delinquency. All while providing excellent customer service. These positions will not be enrolling candidates or processing them, they would transfer them to the correct person if patients/customers want to enroll. Job Responsibilities May Include: Answer and transfer calls as necessary through their web-based phone system --...
Aston Carter Remote * (Beaverton, OR, USA)