H&R Block
  • Remote, OH, United States
Aug 09, 2022  
What you'll do... Provide phone and internet support for our retail tax offices, enabling end users to operate efficiently and effectively. Utilize vendors, knowledge base, personal knowledge, and computer systems to track and resolve user incidents and requests. Day to day, you'll... Maintain phone equipment inventory and phone line inventories including but not limited to line features (Call forwarding, voicemail, hunt lines, VoIP DID's). Maintain broadband inventories (Type of connection and speed). Order new phone systems for offices and coordinate installation including SIP, SIP & Teams hybrid or analog telephone adapter Coordinate the removal and/or relocation of phone systems and TN inventory from closed offices. Coordinate all requests for voicemail systems, remote call forwarding and call forwarding. Order broadband connectivity for offices and coordinate installation. Order Wireless devices and maintain inventory. Review/audit phone line billing to...
H&R Block Kansas City, MO, United States
Aug 09, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Remote * (Houston, TX, USA)
Aug 09, 2022  
453587BR Title: Remote Tax Professional What you'll do... : As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. Joining H&R Block as an experienced, seasonal Tax Professional means you'll serve clients with diverse tax needs and you'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful. H&R Block is the industry's largest consumer tax services provider and we have been focused on client service for over 60 years. When you join our team, you'll find that we're here to live our purpose - to provide help and inspire confidence in our clients and communities everywhere. Day to day, you'll... + Conduct tax interviews with clients through virtual tools - video conferencing, phone, chat, email + Prepare complete and accurate tax returns + Generate business growth, increase client...
H&R Block Remote * (Spokane, WA, USA)
Aug 09, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Remote * (Beaumont, TX, USA)
Aug 07, 2022  
What you'll do... Provides technical expertise to design, develop and maintain software components and products that support H&R Block business applications. In addition, provides lead role for day-to-day functional tasks in the team, developer support and maintaining the development environment. Uses tools, languages, coding standards and best practices to develop new product features and maintain year over year product functionality and enhancements. Creates and executes unit tests and addresses defects. Works closely with the QA, UX and other related teams to ensure consistent understanding of requirements and approach.< In addition, assists in planning and implementation of a strategic direction for the product. Designs, develops and maintains complex software components Creates and maintains documentation of design approaches Creates and maintains documentation on internal architecture of the system. Leads architectural changes in the system. Identifies...
H&R Block Kansas City, MO, United States
Aug 07, 2022  
What you'll do... Build the possibilities. We're growing our technology team and are searching for a Senior Software Engineer to help us modernize our software architecture. When you join us, you'll use your technical expertise to design, develop, and maintain software components and products that support H&R Block business applications and transform our technology. You'll serve as the lead role for day-to-day functional tasks in the team, developer support, and maintaining the development environment. Ready to innovate and solve problems in new ways? Join us. What you'll do as a Senior Software Engineer... Use tools, languages, coding standards and best practices to develop new product features and maintain year over year product functionality and enhancements Create and execute unit tests and addresses defects Work closely with the QA, UX and other related teams to ensure consistent understanding of requirements and approach Assist in planning and implementation...
H&R Block Kansas City, MO, United States
Aug 07, 2022  
What you'll do... As a part of the MarTech squad you will have an opportunity to work with Data Scientists, Data Engineers, Architects and Product Marketing teams covering all aspects of MarTech including 3rd Party Data, Data Management, and Data Governance. Your focus will be on becoming the MarTech squad SME for all aspects of marketing integrations focused on Salesforce and Adobe Experience Cloud applications. As a Lead Software Engineer on the MarTech squad, here's what you will do. Become the MarTech squad SME for all aspects of marketing integrations focused on Salesforce and Adobe Experience Cloud applications. Map data across multiple data sources, driving standardization and creating workflows that support personalization in customer communications. Creating queries/joining tables, Automations, data modeling, integrations including below sample tasks. Monitor Automations and investigate when issues arise. Conducting data audits, cleansing. Lead various...
H&R Block Kansas City, MO, United States
Aug 07, 2022  
What you'll do... There are lots of ways to build a better world - our tool is finances, and our platform is Spruce. We invite you to be a part of a new team working on fair, friendly, and progressive financial options for everyone. Spruce was conceived and developed within H&R Block and launches in early 2022. With Spruce, people can get better with their money, including spending and saving accounts, cash back, and more. We help our customers make their money go further so they can too. As part of the team supporting Spruce, you will be able to develop your skills, build your career, and make measurable impact along the way. Our dynamic and growing team uses finances as a tool to help and inspire. Join us! What you'll do as a Senior Software Engineer... Use tools, languages, coding standards and best practices to develop new product features and maintain year over year product functionality and enhancements Create and execute unit tests and addresses defects...
H&R Block Kansas City, MO, United States
Aug 07, 2022  
What you'll do... Works closely with senior, lead or principal software engineer to design, develop and maintain software components and products that support H&R Block business applications. Uses tools, languages, coding standards and best practices to develop new product features and maintain year over year product functionality and enhancements. Creates and executes unit tests and addresses defects. Works closely with the QA, UX and other related teams to ensure consistent understanding of requirements and approach. Designs, develops and maintains software components Creates and maintains documentation of design approaches Creates and maintains documentation on internal architecture of the system. Participates in technical design and code reviews for all new enhancements and maintenance work delivered. Understands business and functional requirements and produces technical specifications and product requirements. Creates, maintains and executes unit test and...
H&R Block Kansas City, MO, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Astoria, NY, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Rochester, NY, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Syracuse, NY, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Hicksville, NY, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Selden, NY, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Jersey City, NJ, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Brooklyn, NY, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Casselberry, FL, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Jamaica, NY, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block New York, NY, United States
Aug 07, 2022  
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block Boynton Beach, FL, United States