Aerotek

HIRING REMOTE CUSTOMER SERVICE REPRESENTATIVES FOR LARGE INSURANCE COMPANY Description: -The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. -A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. -Communicate and collaborate with internal departments including client services, underwriting, and others to provide timely and effective resolution to any premium or billing challenges, changes, updates, or errors; effectively communicate findings to the appropriate parties; take initiative and follow-through as the liaison with other internal departments as necessary. - Partner with client finance on any communication necessary to resolve billing vs. remittance challenges and past due invoices. - Responsible for suspense management,...