Randstad

  • Bloomington,IL
Randstad Remote * (Detroit,MI)
Oct 24, 2020
Are you looking for a new career? Do you thrive in a fast paced environment? If so, we have an amazing opportunity for you We are currently adding to our team of Virtual Customer Service Representatives. This is a temp to perm opportunity. Customer Service Representatives will be working with EMT companies and be on calls to schedule appointments for patient transportation via ambulance for non-emergency calls. CSRs will need exceptional Customer Service skills and practice empathy during what may be a very difficult time for those on the calls. Training is set for 2 weeks. The call volume is anticipated to be high. Scripts, call flows, resources, and support teams will be provided. Responsibilities Schedule, modify, and cancel reservations as requested with the highest degree of accuracy. Answer calls from customers to learn about and address their needs. Perform logistics troubleshooting and confirm resolution with the customer. Respond professionally and efficiently to customers,...