Globe Life

  • Tucson,AZ
Globe Life Remote * (Mckinney,TX)
Oct 20, 2020
The WFH Customer Service Representative s (CSR) role is to provide superior customer service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.). The WFH Customer Service Representatives acts on behalf of Globe Life Inc. as first-tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important departmental and company-wide initiatives, on an as-needed basis. Monday through Friday schedules, no nights or weekend phone schedules. The site is closed 2 days for Thanksgiving & 2 days for Christmas (in addition to other company holidays). Full benefits: Medical, Dental, Vision, Paid Time Off, 401k...
Globe Life Remote * (Mckinney,TX)
Oct 16, 2020
About the Company About the Job Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center in McKinney, TX located in Stonebridge Ranch. Primary Duties: Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits Answering questions regarding coverage, premium and other policy information Composing business letters, communicating effectively through written and verbal communication Working independently and making judgment decisions is required Making outbound calls to existing policyholders to collect delinquent premium payments Reselling the benefits of our policies and providing excellent customer service Using various sales techniques to help increase the retention of our...