Mass Markets

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services. Named to the Inc. 5000 list of fasted growing companies 9x, the company provides Inbound Customer Service, Outbound Telesales, Chat, Back-Office, Cloud Contact Center Software, Programming and Integration Services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions. At Mass Markets we represent a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Mass Markets Remote * (Spearfish, SD, USA)
Feb 24, 2021
Full-Time
POSITION OVERVIEW We are looking for Customer Service Representative to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this roles, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service,...
Mass Markets Remote * (Massachusetts, USA)
Feb 24, 2021
Full-Time
POSITION OVERVIEW WORK AT HOME DATA ENTRY AGENT MCI is looking forwork at home data entry contact center representatives to support state unemployment insurance claims. This role requires you have a home computer and a wired broadband connection and live in the state of Iowa, South Dakota, New Hamshire, Massachusets, Florida, Texas, or Georgia. In these roles, you will handle inbound inquiries and claims, ensuring submission requirements are met that data is accurately transfered to appropriate systems. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. The positions offer competitive base pay ($10.10 HR to $13.50 HR) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and complete some basic skills, typing, and computer assessments. POSITION...
Mass Markets Remote * (Iowa City, IA, USA)
Feb 24, 2021
Full-Time
POSITION OVERVIEW TRAIN ON-SITE TO WORK AT HOME CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality product and services. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience. While prior contact center experience isn't required, experience in...
Mass Markets Remote * (West Des Moines, IA, USA)
Feb 24, 2021
Full-Time
POSITION OVERVIEW TRAIN ON-SITE TO WORK AT HOME CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality product and services. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience. While prior contact center experience isn't required, experience in...
Mass Markets Remote * (Carolina, NC, USA)
Feb 24, 2021
Full-Time
POSITION OVERVIEW MCI is looking for North Carolina work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. In a lot of cases, you can make your own schedule. The positions offer competitive base pay ($10.10/hr to $13.61/hr) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection POSITION RESPONSIBILITIES WHAT DOES A REMOTE CALL...
Mass Markets Remote * (Iowa, USA)
Feb 24, 2021
Full-Time
POSITION OVERVIEW WORK AT HOME DATA ENTRY AGENT MCI is looking forwork at home data entry contact center representatives to support state unemployment insurance claims. This role requires you have a home computer and a wired broadband connection and live in the state of Iowa, South Dakota, New Hamshire, Massachusets, Florida, Texas, or Georgia. In these roles, you will handle inbound inquiries and claims, ensuring submission requirements are met that data is accurately transfered to appropriate systems. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. The positions offer competitive base pay ($10.10 HR to $13.50 HR) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and complete some basic skills, typing, and computer assessments. POSITION...
Mass Markets Remote * (Florida, USA)
Feb 24, 2021
Full-Time
POSITION OVERVIEW MCI is looking for hotline call agents to support immunization efforts. This job is fully remote and requires only two hours of training. You will be a critical part of the efforts to protect everyone from CoVid-19. Agents will answer basic questions regarding the vaccines and assist with appointment scheduling. Agents should be able to communicate clearly, operate basic computer functions, and have a stable internet connection. MCI is one of the fastest growing companies in US. We support some of the most recognizable brands, state, and federal projects, and start multiple projects weekly. POSITION RESPONSIBILITIES CANDIDATE QUALIFICATIONS COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and...
Mass Markets Remote * (Iowa City, IA, USA)
Feb 24, 2021
POSITION OVERVIEW WORK AT HOME CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality product and services. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience. While prior contact center experience isn't required, experience in customer...
Mass Markets Remote * (Texas, USA)
Feb 24, 2021
Full-Time
POSITION OVERVIEW WORK AT HOME DATA ENTRY AGENT MCI is looking forwork at home data entry contact center representatives to support state unemployment insurance claims. This role requires you have a home computer and a wired broadband connection and live in the state of Iowa, South Dakota, New Hamshire, Massachusets, Florida, Texas, or Georgia. In these roles, you will handle inbound inquiries and claims, ensuring submission requirements are met that data is accurately transfered to appropriate systems. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. The positions offer competitive base pay ($10.10 HR to $13.50 HR) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and complete some basic skills, typing, and computer assessments. POSITION...
Mass Markets Remote * (United States)
Feb 22, 2021
Full-Time
POSITION OVERVIEW WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS MCI is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. In a lot of cases, you can make your own schedule. The positions offer competitive base pay ($10.10 HR to $15.15 HR) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will...
Mass Markets Remote * (New Hampshire, USA)
Feb 21, 2021
Full-Time
POSITION OVERVIEW WORK AT HOME DATA ENTRY AGENT MCI is looking forwork at home data entry contact center representatives to support state unemployment insurance claims. This role requires you have a home computer and a wired broadband connection and live in the state of Iowa, South Dakota, New Hamshire, Massachusets, Florida, Texas, or Georgia. In these roles, you will handle inbound inquiries and claims, ensuring submission requirements are met that data is accurately transfered to appropriate systems. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. The positions offer competitive base pay ($10.10 HR to $13.50 HR) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and complete some basic skills, typing, and computer assessments. POSITION...