DUMAC Business Systems, Inc

Summary As an Account Manager you will be responsible for prospecting and expanding the customer base within assigned region and vertical. This role provides sales consultation, support, and management of customer activity involving the hardware and software products and services with primary focus in designated region and vertical (i.e. quick service/fast food, supermarket/grocery store, and convenience store/petroleum industries). Essential Functions Establishes, maintains, and develops business with customers and potential customers in the assigned region to enhance the potential for meeting the objectives of maximum profitability and growth through effective sales and services Analyzes customer/competition situations, customer's business issues and interests, and generate a strategy that will achieve business objectives Develops a business plan for area of responsibility that is consistent with short-range and long-range company objectives Ensures strong,...

Summary The SBOnet Customer Success Analyst supports DUMAC's web-based application used by quick service restaurants and operators across all geographies. SBOnet is an advanced back-office software solution and is typically used by restaurant operators to report on sales, order product, manage inventory, schedule employees, and provide key performance metrics. Analysts are proficient in the SBOnet product and assist users at the operational and store user levels. Essential Functions Support the different areas of SBOnet | Food/Labor/Cash and conduct webinars for new users in these areas Troubleshoot customer issues | Involves accurately identifying, analyzing, and resolving technical and non-technical issues Respond and resolve tickets in a timely manner; meet assigned targets for daily/weekly call resolutions Prepare and roll out live training onboarding (LTO) and new product offerings for DUMAC's supported brands Provide assistance to other staff when...

Job Title | Analyst, Help Desk FLSA Exemption Status/Classification | Non-Exempt Reports to | Manager, Quick Service Help Desk Business Unit | Operations Date Prepared/Revised | August 2020 Summary Diagnose and resolve point of sale (POS) hardware and software problems via telephone and remote connection. Provide troubleshooting assistance for POS systems hardware and network connectivity. Investigate and resolve regular and emergency technical issues with a moderate degree of complexity via telephone and/or internet. Conduct significant analysis and/or information gathering and independently develop approaches to resolutions. Essential Functions Trainee Working knowledge of PC components, operating systems, networking, and software installations Working knowledge of software components used in POS systems Maintaining a positive,and professional attitude toward customers always Level l Responds and resolves support calls from customers...