Maximus

We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. Our people make Maximus.

Maximus Remote * (Londonderry, NH, USA)
Jul 04, 2020
Full-Time
Job Description Summary The MAXIMUS Accommodations & Leaves Team (MALT), is the centralized point of contact for employee, HR Representative and Management inquiries about the accommodations and leave program. The MALT will perform in a high volume, contact center environment and provide support for all employees. As a member of MALT, this role is responsible for the successful day-to-day support and execution of the Leave of Absence and Job Accommodation processes. The incumbent will engage in the administration of leaves and disability accommodations in accordance with applicable laws, lead the interactive process under the ADA, and make recommendations to HR and Management regarding accommodations (leave and on-the-job). The incumbent will also serve as the subject matter expert for FMLA, ADA accommodations, and all other Leaves of Absence (LOAs). Essential Duties and Responsibilities: - Support the MAXIMUS Accomodations and Leave Team's (MALT) high-volume contact...
Maximus Remote * (Indianapolis, IN, USA)
Jul 04, 2020
Full-Time
Job Description Summary Essential Duties and Responsibilities: - Create and develop training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory. - Create and develop training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis. - Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards. - Teach instructional programs in accordance with training or other course requirements and organize materials to be presented. - Develop assessments to measure and assess effectiveness of...
Maximus Remote * (Indianapolis, IN, USA)
Jul 04, 2020
Essential Duties and Responsibilities: - Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance. - Analyze reports and query database from CCMA, agent attendance line and WFM Software. - Determine Agent Adherence to schedule and agent performance. - Create and design Ad hoc reports for data pertaining to agent scheduling, call volumes, Web Chat Volume, Agent - Performance Metrics. - Maintain production data and review of staff plan hours for accuracy to optimize efficiency. - Analyze, determine and communicate work/training schedules for agents to operations management. - Identify and determine required staff based upon deviation reports and make recommendations for improvements. - Recommend improvements in project performance based on analysis of Forecast to Actuals. - Determine, document and escalate concerns on agent performance to management. - Skillset management...
Maximus Remote * (Irving,TX)
Jul 03, 2020
Job Description SummaryMAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. The U.S. Census Bureau is the largest statistical agency of the United States Government, providing timely data on the nation's population and economy. The Census Bureau's mission is to serve as the leading source...
Maximus Remote * (Fort Lauderdale,FL)
Jul 03, 2020
Job Description SummaryProficiency with computers and data entry into electronic tracking systems required Flexible schedule including weekends Act as primary point person to call people with a positive diagnostic test for COVID-19 (cases), provide support and information about the disease, and gather information including contacts. Answer incoming calls from citizens related to COVID-19, including the general public. Make outgoing calls to those identified to have had contact with an individual who tested positive for COVID-19 in accordance with all performance standards, policy and procedures, and protocols. Communicate with cases in a professional and empathetic manner. Triage and coordinate next steps for support for cases, including referral to social services. Collect and record information about each case's contacts. Track and document all inquiries using the applicable systems. Provide contacts with approved information about quarantine/isolation procedures, and if...
Maximus Remote * (Falls Church, VA, USA)
Jul 03, 2020
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Capital - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Capital - Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Capital on resolving problems - Ensure...
Maximus Remote * (Irving, TX, USA)
Jul 03, 2020
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. The U.S. Census Bureau is the largest statistical agency of the United States Government, providing timely data on the nation's population and economy. The Census Bureau's mission is to serve as the leading source of quality data...
Maximus Remote * (Londonderry, NH, USA)
Jul 03, 2020
The MAXIMUS Accommodations & Leaves Team (MALT), is the centralized point of contact for employee, HR Representative and Management inquiries about the accommodations and leave program. The MALT will perform in a high volume, contact center environment and provide support for all employees. As a member of MALT, this role is responsible for the successful day-to-day support and execution of the Leave of Absence and Job Accommodation processes. The incumbent will engage in the administration of leaves and disability accommodations in accordance with applicable laws, lead the interactive process under the ADA, and make recommendations to HR and Management regarding accommodations (leave and on-the-job). The incumbent will also serve as the subject matter expert for FMLA, ADA accommodations, and all other Leaves of Absence (LOAs). Essential Duties and Responsibilities: - Support the MAXIMUS Accomodations and Leave Team's (MALT) high-volume contact center through its full cycle...
Maximus Remote * (Reston, VA, USA)
Jul 03, 2020
The HR Data Analytics & Process Analyst role execute on a full range of activities associated with People Analytics, Process Improvement and Process Re-Engineering. Essential Duties and Responsibilities: - As a member of the Human Resources Data Analytics & Process team, participate in the implementation of the Human Resources analytics efforts and process improvement or process re-engineering efforts in support of executing the overall strategy developed by leadership. - Assist the team in placing into operation a suite of tools that show data in meaningful ways, enabling decisions based on the science of accurate, actionable insights. - Under the supervision of the Manager of Data Analytics & Process, identify data sources of analytical value, root cause on incorrect data to be detected and corrected, augment internally created data with external sources, AI, and learning algorithms, and consolidate data into a unified analytics-friendly environment. - Maintain all...
Maximus Remote * (Brownsville, TX, USA)
Jul 03, 2020
Job Summary: The Workforce Management Supervisor will be responsible for leading the Workforce Management team in contact center scheduling functions. Essential Job Duties: • Supervise Workforce Management staff and review completed work for accuracy • Assist with workforce scheduling to ensure high utilization rates and operational needs • Coordinate with management and operations to forecast headcount needs and develop staffing plans • Provide proactive, solutions-oriented support for the contact center management and the Workforce Management team • Perform daily/weekly/monthly reporting and statistical analysis as is required to facilitate timely and accurate staffing and scheduling • Ensure client and customer goals are met by analyzing work volume variances to forecast and provide direction to adjust accordingly • Assist Workforce Management Manager with concentration on short-term forecasting • Perform other duties as assigned Education and Experience Requirements: •...
Maximus Remote * (Falls Church, VA, USA)
Jul 03, 2020
The Senior Director, Public Health Epidemiologist will play a leading role in supporting a multi-year public health strategy to assist in the rebuilding of our public health infrastructure across the US. Efforts may include support of overall strategy development as well as supporting sales and billable work in response to the COVID-19 pandemic. Work will include establishment of priorities and critical milestones, thought leadership activities, development of new industry, academia, and government relationships; and creating new capabilities and opportunities for the company. This pivotal role will work for the Vice President for Public Health Strategy and work with Federal and State leadership, Government Affairs, Corporate Development, and Sales to further develop and implement the public health services component of our health strategy. The overall goal is to open new markets to drive top-line revenue growth for the organization. Essential Job Duties: •Design and execution...
Maximus Remote * (Tamarac, FL, USA)
Jul 03, 2020
Job Description Summary The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Capital - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Capital - Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Capital on...
Maximus Remote * (Tamarac, FL, USA)
Jul 03, 2020
Job Description Summary Proficiency with computers and data entry into electronic tracking systems required Flexible schedule including weekends • Act as primary point person to call people with a positive diagnostic test for COVID-19 (cases), provide support and information about the disease, and gather information including contacts. • Answer incoming calls from citizens related to COVID-19, including the general public. Make outgoing calls to those identified to have had contact with an individual who tested positive for COVID-19 in accordance with all performance standards, policy and procedures, and protocols. • Communicate with cases in a professional and empathetic manner. • Triage and coordinate next steps for support for cases, including referral to social services. • Collect and record information about each case's contacts. Track and document all inquiries using the applicable systems. • Provide contacts with approved information about quarantine/isolation...
Maximus Remote * (Falls Church, VA, USA)
Jul 03, 2020
Job Description Summary The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Capital - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Capital - Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Capital on...
Maximus Remote * (California, USA)
Jul 03, 2020
Full-Time
Essential Duties and Responsibilities: - Consult with technical and project management staff, translate technical information into clear, readable documents to be used by technical and non-technical personnel. - Provide quality assurance reviews for documentation deliverables to include formatting technical documentation for style, word choice, spelling, and punctuation. - Create ad hoc project documentation to include PowerPoint presentations, technical study reports, project close-out reports and letters of completion. - Compile and deliver weekly project status reports and overall program management reports. - Attend technical meetings and record minutes for distribution. - Support development and submission of task order proposals. Minimum Requirements: - Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. - In some instances this manager may be...
Maximus Remote * (Tamarac, FL, USA)
Jul 03, 2020
Job Description Summary Essential Duties and Responsibilities: - Manage activities of two or more sections or departments. - Exercise supervision in terms of costs, methods, and staffing. - In some instances this manager may have subordinate supervisors and/or managers. - Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. - Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. - Establish and assure adherence to budgets, schedules, work plans, and performance requirements. - Regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. - Require the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship. - Establish operational objectives and work plans and delegates assignments to subordinates. - Senior...
Maximus Remote * (Baltimore, MD, USA)
Jul 03, 2020
Full-Time
Job Description Summary Job Summary The Sr. Engineer - Support and Maintenance - Data Analytics is a key contributor to the successful delivery of business intelligence information to the entire organization. The Engineer is experienced in BI and data science development and implementation, data architecture, data visualization and communication, ETL layers, and performance tuning. With an emphasis on effective collaboration with key stakeholders, the Engineer is responsible for the assessment of business requirements, collection and identification of technical specifications, and the subsequent development of technical solutions. The Engineer utilizes a repeatable approach, cohesive framework, and industry standards with an emphasis on MicroStrategy and Pentaho Data Integration as core development tools. The Engineer has deep theoretical and practical knowledge of the Systems Development Life Cycle (SDLC) activities specific to data integration and analytics. The Engineer is...
Maximus Remote *
Jul 03, 2020
MAXIMUS is currently looking for A Remote Sr. CDC INFO Workforce Analyst . This position manages and monitors call volume and staffing data in a senior team member capacity. The Sr. Workforce Management Analyst is also responsible for updating and maintaining the WFM systems daily to ensure consistency as well as creating and presenting reports. Essential Duties and Responsibilities: - Coordinate, seamlessly, MAXIMUS internal and external communication and change processes; act as the primary point of contact. - Work with functional area directors/managers and subject matter experts to define specific change requirements. - Understand business problems and opportunities in the context of the requirements. - Increase effectiveness of project documentation such as reports and client communication. - Obtain status updates and resolves questions from operational areas. - Educate CSC staff on contract performance expectations. - Draft clear and comprehensive business process...