Field Support Technician - Remote

  • Realogy Holdings
  • Remote * (New York, NY, USA)
  • Feb 22, 2021

Job Description

Job DescriptionField Support Technician - RemoteProvide knowledgeable PC software, hardware, and network connectivity troubleshooting. Diagnose and resolve these issues for corporate employees and sales associates. Installation, configuration and onsite support of PC software, hardware, and network devices located within the designated regions/offices.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Installs, configures and troubleshoots Windows operating systems.Installs, configures and troubleshoots network cards and network connectivity software.Installs, configures and troubleshoots proprietary application software.Installs, configures and troubleshoots PC hardware and other approved peripherals.Assists Network Engineers in debugging network issues as required.Configures and troubleshoots network printing on client computers.Resolve issues in a timely manner.Ensure customer satisfaction with every interaction.Keeps customer informed of issues and provides update in status in ticket tracking system.Performs special projects as requested by supervisor.Escalates issues as necessary to other groups within the IT organization.Image capturing for computer deployments.May be required to travel overnight.ESSENTIAL COMPETENCIES:TeamworkOffers help to accomplish tasks or objectives outside one's area of primary responsibility.Brings problems to someone's attention that can help when unable to offer personal assistance.Treats customers (internal and external), colleagues, subordinates and superiors with respect.CommunicationCommunicates with customers (internal and external), peers, subordinates and superiors with a positiveand professional attitude.Communicates all the information necessary for someone to understand any given situation and confirmsunderstanding from the individual(s) being given the information.Listens and observes attentively, allowing an exchange of informationAnticipates questions.Writes clearly and concisely, with an appropriate awareness of the intended audience.Decision MakingUses sound logical judgment to choose an appropriate course of action.Takes decisive action and seeks assistance of others in decision-making, as appropriate.Evaluates risks, consequences and interests of those affected by decisions.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Basic understanding of networking and TCP protocol.Ability to install operating system software.Ability to install hardware, peripherals and resolve hardware conflicts.Ability to work independently.Ability to handle multiple priorities and possess a high degree of flexibility.Ability to take initiative and work well under pressure.Strong interpersonal and communication skills.Strong team player attitude essential.Strong Time Management skills.Strong problem-solving skills.Strong written and verbal communication skills.EDUCATION and/or EXPERIENCE:Required:Windows (installation and troubleshoot).Microsoft Office (installation and troubleshoot).MAC OS and Apple i-products (installation and troubleshoot).2 years desktop and Internet access support experience.Strong knowledge in all Microsoft Products including (Office, Office365 applications, SharePoint, and Yammer).Basic network administration knowledge.CERTIFICATES, LICENSES, REGISTRATIONS:A+, or equivalent work experience.PHYSICAL DEMANDS:Ability to lift computers, printers, and monitors up to 50 lbs.Dexterity of hands and fingers to operate computer keyboards and mouse as well as others computer components.Ability to get to branch offices by individual's own means of transportation and a valid driver's license while carrying tools equipment and spare parts.May be required to travelReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.#LI-MS1#LI-Remote About UsRealogy Holdings Corp.(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy's diverse brand portfolio includessome of the most recognized names in real estate: Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, Sotheby's International Realty®. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today's consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.At Realogy, diversity fuels success - for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent - strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity - respecting backgrounds, cultures, perspectives.You'll find our commitment to diversity reflected in our achievements:Forbes 2020 Best Employers for Diversity.Recognized on the 2020 Human Rights Campaign Corporate Equality Index .Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women's Forum of New York.First residential real estate company to endorse theEquality Actand fully support H.R. 1447amending the Fair Housing Act to include LGBTQ+ as protected classes.With diversity, we succeed together. We hope you'll join us. EEO StatementEOE AA M/F/Vet/Disability