CCaaS/UCaaS Architect - Remote

  • Remote * (United States)
  • Feb 23, 2021

Job Description

CCaaS/UCaaS Architect


Duration:12+ Months

Basic Qualifications:

  • Minimum 10 years' experience in IT related role
  • Minimum 7 years' experience with Contact Center technologies
  • Minimum 3 years' experience in an architectural role, leading projects with full accountability

Preferred Qualifications

  • Bachelor's degree in IT related field
  • Demonstrable industry leading knowledge across the Contact Center domain and leading-edge thinking in the arena of Omni-channel contact solutions.
  • Experience is necessary in Contact Center products including:
  • Multi-media Contact Center (audio/video, chat, SMS, Web)
  • Integration with Genesys CCaaS solutions
  • Interactive Voice Recognition (IVR)
  • Agent on the Web
  • LAN / WAN / Firewall infrastructure
  • Cloud IPT infrastructure knowledge
  • Experience with an applied knowledge of Avaya / 8x8/NICE InContact, Genesys, Contact Routing-CTI platforms, Telecommunications and TDM-VoIP technologies for Contact Center solutions
  • Working knowledge of technical/business analysis and program management methodologies
  • Demonstrated track record of delivering results in a matrix, multi partner environment
  • Demonstrated ability to build and maintain working relationships with a diverse community of technology and business partners and effectively influence both technical and non-technical audiences
  • Demonstrated ability to build and maintain working relationships with executive leadership
  • Demonstrated ability to deliver and support large complex projects



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