Georgia Contact Tracer - Coronavirus Response

  • Georgia Department of Public Health (GA)
  • Remote * (GA, USA)
  • Jun 12, 2020
Work at Home,   Full-Time,   Flexible   Contact Tracer

Job Description


Georgia Contact Tracers - Coronavirus Response


Agency: The mission of the Georgia Department of Public Health is: To prevent disease, injury and disability; promote health and wellbeing; and prepare for and respond to disasters.
Program Mission: To protect State of Georgia employees by preventing disease, injury and disability through the promotion of health and wellbeing.

The Georgia Department of Public Health is seeking Contact Tracers to support the Department of Public Health and Local Boards of Health to perform COVID-19 contact tracing.
The Department of Public Health (DPH) will hire, train and supervise a team of community contact tracing staff across Georgia. The aim of this will be to call every person diagnosed with COVID-19, gather their contacts, and proceed to call every contact in Georgia. This will fortify efforts to control the pandemic in Georgia.

 Job Responsibilities

The Contact Tracer will call all every case and either call or virtually monitor every contact of anyone diagnosed with COVID-19 to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine. Contact Tracers are required to follow all scripts, policies and procedures provided by DPH, and comply with DPH training regarding confidential information related to personal information.

  • Understand Contact Interviewing and Contact Tracing in the context of a pandemic
  • Basic introduction into the standardized processes of Contact Interviewing and Contact Tracing
    • Conducting Interviews
    • Documentation of Interviews in a digital system
    • Introduction to Daily Workflow
    • Response to Common Requests and Referral for Testing


Minimum Qualifications

Minimum Qualifications:
High School Diploma

  • Ability to exhibit a professional, positive attitude and work ethic
  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
  • Ability to show empathy to distressed individuals
  • Excellent organizational and communication skills
  • Ability to speak, read, and write English
  • Second or multiple languages a plus
  • Critical thinking and sound judgment required
  • Ability to handle confidential information with discretion and professionalism
  • Proficiency with computers

Preferred Qualifications:
Bachelor's degree
Current College Student (Undergraduate or Graduate) majoring in Public Health or a closely related field or Recent Graduate.  
Completion of coursework in Epidemiology


Additional Information


This is temporary or hourly paid work performing professional health care services. Positions in this job are established for less than 9 months and are not eligible for benefits if the position status is temporary (i.e., SCOA 513).