What is contact tracing?
Contact tracing is the tracking down of infected people, and then finding everyone who has been near them and encouraging them to self-isolate at home.
Contact tracing has been used for decades to control the spread of infectious diseases. The basic idea is simple: track down infected people, then find everyone who has been near them and encourage those people to stay home until it is clear they are not sick.
The Contact Tracer will use a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19 to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine. Contact Tracers will be required to follow all scripts, policies and procedures provided by the hiring organization, and comply with Department of Public Health training regarding confidential information related to personal information.