• Selene Finance
  • Remote * (Dallas, TX, USA)
  • Jan 15, 2022

Job Description

Description/Job Summary

About Us:

Selene Finance is a multi-line of business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage and a real estate owned company. There are locations in Houston, TX, Jacksonville, FL, Salt Lake CIty, UT, and Dallas, TX. Founded in 2007 to address needs in the mortgage industry, we strive to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are attributes we seek in all of our employees. If you want to make a difference, Selene is the place for you!

Position Summary: The Credit Bureau Reporting Specialist responds to written consumer complaints and inquiries related to credit bureau reporting and submits updates via consumer reporting agencies. This position can be remote.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Responds to credit disputes (Automated Consumer Dispute Verification) via E-Oscar; submits credit corrections or updates (Automated Universal Data forms) to the credit bureaus via E-Oscar.
  • Determines if credit reporting correction is justified. If so, updates, modifies or corrects credit reporting and performs any loan updates required.
  • Notates any information and properly codes disputes in the account history in loan system.
  • Reports findings to manager and other interested parties.
  • Communicates with exceptional verbal and written skills.
  • Conducts research including, but not limited to, interpreting payment histories verifying loan data such as payments posted, escrow disbursements, escrow analysis, loan balance information, ARM loan adjustments and cash applications.
  • Works closely with internal departments to resolve inquiries or complaints.
  • Generates response letters in accordance with Real Estate Settlement and Procedures Act and Consumer Financial Protection Bureau.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

  • Excellent attention to detail.
  • Ability to multi-task and consistently meet multiple deadlines.
  • Strong verbal and written communication skills.
  • Ability to work in a team environment.
  • Strong customer-service orientation.
  • Ability to use good judgment.

Education/Experience: High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year college preferred. Two to four years' related experience and/or training required. Working knowledge, as it relates to mortgage servicing, of Fair Credit Reporting Act and Real Estate Settlement and Procedures Act required.

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with MSP, Black Knight/LPS and Fiserv preferred.

Why Selene?

Selene Finance LP is committed to the total wellbeing of its employees therefore offers one of the best benefits package available in the industry today which include:

  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays (10 days off)
  • Company paid Life Insurance,
  • Company paid Short-term & Long-term disability,
  • Matching 401(k) Plan

The job requirement listed above are representative of the knowledge, skill, and/or ability required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene Finance LP reserves the right to amend and change responsibilities to meet business and organizational needs.