Clinical Transformation Consultant - CTC- Telecommute in/around Shreveport, LA area

  • United Health Group Inc.
  • Remote * (Shreveport, LA, USA)
  • Jan 15, 2022
Consulting Healthcare Telecommuting

Job Description

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. And that means continuous career growth opportunities for you.

The Clinical Transformation Consultant (CTC) is responsible for the ongoing clinical management of physician practices participating in UnitedHealthcare's (UHC) Accountable Care Organizations (ACO), Value Based Programs, and other Population Health Programs. [Note to Hiring Manager: Can consider adding programs that are more market specific such as: Patient Centered Medical Homes (PCMH), CPC+, or other market specific provider incentive programs] We are committed to a patient centric care model. The CTC will lead multi-disciplined practice transformation and practice performance improvement initiatives. The selected candidate will guide practices in achieving targeted goals that include improved quality, efficiency and utilization. The CTC is accountable for driving practice progress toward desired transformational change and performance improvement, while meeting savings goals set for the practice.

As the single point of clinical contact for a practice, the CTC will be responsible for communicating progress towards achievement of targeted goals to Senior Leadership both within UnitedHealthcare and at the practice.

If you are located in the Shreveport, LA area, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Accountable for successful deployment of UHC's Clinical Support program at the practice level, including but not limited to, introducing, and educating practices on the value/use of reporting tools, patient registries and delivery of reports via UHC's Physician Portal
  • Accountable at a practice and market level, including but not limited to, educating practices about quality and utilization opportunities, program components and updates, and Case Management liaison, [Add market specific details if needed]
  • Build and effectively maintain relationship with the practice leadership and key clinical influencers actively involved in practice transformation
  • Support of clinical data and interoperability exchanges via available health information exchanges and market-wide platforms
  • Regularly facilitate efficient, effective practice improvement meetings with the practice to monitor, present, and discuss progress on the transformation action plan and achievement in milestones
  • Develop strategies; based on performance analysis, for improvement that includes specific outcomes and metrics to monitor progress to a goal and make recommendations for improvement
  • Design practice transformation action plans and implement appropriate performance improvement initiatives designed to assist the practice in achieving contractually required transformation milestones
  • Monitor and review the progress of the practice in milestone achievement and ensure the practice is accountable for successful completion
  • Use data to analyze key cost, utilization and quality data and interpret results to assess the performance of the practice
  • Use data to analyze trends and work with stakeholders to agree on and implement proactive strategies to address issues, and measure impact using a PDSA rapid cycle improvement approach, including external practice data
  • Assist practices in creating workflows to optimize care delivery, introduce best practices improvements, and evaluate outcomes using rapid cycle improvements PDSA methods to reach mutual goals
  • Educate & Deploy technology tools to support Practice Transformation
  • Integrate technology tools into practice workflows
  • Build and effectively maintain relationships with team members in the UHC Clinical organization as well Medical Directors, local Network leads, Health Care Economic Analysts and Clinical Analysts in support of the program
  • Consult and partners with internal UHC matrix partners and the practice to identify organizational and structural challenges hindering achievement of desired program outcomes
  • Collaborate with UnitedHealthcare teams including the practice Care Coordinators, quality management teams, hospital clinical teams, behavioral health teams to support integrated PCP driven care for our members with practices and hospitals
  • Consult and guide the practice on developing innovative solutions, including bringing best practice experience and connecting practices with other high performing practices to spur innovation
  • Work with the practice and Optum to align and integrate Optum care/disease management programs and population health services to augment the practice's capabilities, support their care management efforts and add value to the patient care experience
  • Assist and support department leaders in summarizing and disseminating experience -
  • related learning's by way of team updates, written reports/articles, and/or presentations as called for by directors
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's degree or equivalent relevant experience (LPN, associate degree, etc)
  • 3+ combined years of experience with improving clinical quality, establishing best practices, health care analytics, or driving clinical transformation initiatives with population health programs, Patient Center Medical Homes or in the managed care industry
  • 3+ years of working with providers on HEDIS and STAR measures, clinical quality measures, CAHPS / HOS, or other value-based quality measures.
  • 2+ years of experience in interpreting and utilizing clinical data analytics, outcomes measurement in healthcare and use of that data to drive change
  • Experience working with and collaborating successfully with senior level leadership
  • Demonstrated experience leading groups and strong presentation skills
  • Strong Relationship building skills with internal and practice teams to drive goal alignment
  • Strong Microsoft Office Skills with Word, Excel, Outlook and PowerPoint
  • Have access to high-speed internet for home office set up
  • Willingness to travel up to 75% of the time for face-to-face meetings. This would be day travel
  • Financial assistance for relocation will be based on state or market specific needs
  • Reside in or within a commutable distance to Shreveport, Louisiana area to accommodate same day, in market travel requirements
  • Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area (markets may require valid driver's license)
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Preferred Qualifications:
  • Master's Degree
  • Active, unrestricted RN license in the State of Residence
  • Physician practice experience
  • Demonstrated experience implementing Clinical Practice Transformation initiatives designed to help provider or hospital groups achieve large-scale health transformation goals
  • Experience preparing and presenting information to clinical and executive level leadership
To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
..... click apply for full job details