Client Solutions Manager, Services (Sales Support) (Remote)

  • CitrusAd
  • Remote * (Gainesville, FL 32611, USA)
  • Jan 15, 2022
Management Sales Telecommuting

Job Description

Job Description


CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the worlds biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now thats refreshing!

In 2021, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors.

Our mission is to be the worlds leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living by our core principles:

* Gratitude, honesty, and transparency
* Show up
* Know the role you play
* Do less, deliver more, obsess
* Incremental improvements
* Take ownership
* Collective leadership
* Team before the individual and most importantly,
* Mutual respect


At CitrusAd, we are committed to fueling our team members passion for creativity, collaboration, and desire to learn and grow. After all, its our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!

The Client Solutions Manager is an integral part of the team and is responsible for driving performance and sales support for omni-channel media programs. This role is centered on supporting the sales team throughout the pre- and post-sales process for media partnerships. This includes managing a book of business alongside a salesperson, process efficiency development and operational management. The position requires strong interpersonal skills to manage day to day client communication, a strategic mindset to develop media recommendations and deliver on retailer and brand goals.


* Client Relationship Management

* Provide world class service to retail clients, manage day to day communication and collaboration with external brands/suppliers and internal cross-functional team members
* Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
* Facilitating year over year brand performance, in turn retailer growth
* Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands

* Sales Support & Media Strategy Development

* Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
* Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management
* Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
* High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)

* Campaign Execution & Operations

* Manage asset collection with suppliers
* Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
* Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
* Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
* Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments
* Review and finalize campaign completion reports

Overall, the Client Solutions Manager is better understood as a jack of many trades. We empower our CSMs to manage all aspects of their brand relationships, from working with the sales team to develop strategy, setting up brands within internal systems, and managing the campaign process from planning, trafficking, creative, operations and analytics. The CSM is supported by leads in the various cross-functional departments, however, we think its important that the CSM has the ability to action forward necessary tasks on demand. We think this helps prevent roadblocks and unnecessary passing of information to too many people.


We are looking for a Client Solutions Manager who has the following skills, knowledge, and experience:

* Excellent interpersonal communication skills
* Solution oriented mindset
* Proven thought leader in strategic planning and operational efficiencies
* Efficient time management skills able to sustain timeline management and campaign deliverables
* Strong organizational skills
* Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
* Working knowledge of retail, ecommerce, and digital industry
* Ability to work in a team environment
* Proficient in Google suite products


* Experience in CRM tools
* 4+ years of Account/Client Management experience
* Bachelors Degree in related fields (Advertising, Marketing, Communications, etc.)


Here at CitrusAd were all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Simply put we love our people and understand its each of us coming together to create a winning

Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.


CitrusAd is globally headquartered out of Brisbane, Australia. Our North American headquarters is in St. Petersburg, Florida. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world. In North America, a large majority of our team is located in Florida with many others in Los Angeles, Chicago, New York, Atlanta, Pennsylvania, Toronto-CA, Vermont and more.


Click the Apply link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter.

Dont be discouraged if you dont hear from us right away. Were taking our time to review all resumes, and to find the best people for CitrusAd.

Thanks for your interest in working for CitrusAd. We love it here, and think you will, too.