Job Description OverviewAre you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.PenFed is hiring a Mortgage Servicing Systems Administrator (Remote). The Servicing System Administrator is responsible for performing various MSP, Passport, Director, LoanSphere Foreclosure and Bankruptcy, and LoanSphere Invoice Management functions. These functions include maintaining security templates and group administration, supporting ODDS and external outs, test region management, passport queries, MSP reports, and general system support and analysis.*This position is remote, and candidate can be located anywhere in the United States.**Eligible for Scorecard Bonus***Salary range: $61,700.00 - $116,752.00 ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.Performs installation, configuration, maintenance, and upgrade activities for PC systemsAssist in Black Knight initiativesAct as support liaison between PenFed and Black KnightOwnership of ODDS and EDI interchanges, EOD/EOM/EOY processing, mass trans and Go BOOK functionsCreate and maintain system tools that improve the end user experience such as indicator buttons, snapshots and task queuesComplete assigned Black Knight requests within established SLAMaintain and Audit user access and templatesMonitor system performance and advisoriesDevelop an understanding of business processesIncumbent will be responsible for meeting PenFed's commitment to complianceUpdate Policies and Procedures as neededSupport the implementation and post-implementation of business process changes in production.Gain department functional knowledge as it relates to business processes in order to capitalize on system enhancements designed to improve workflow.Manage intake and configurations for OLLW directly with letter librarian. QualificationsEquivalent combination of education and experience is considered.Operations Management Skills - proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performanceExpertise at consensus and relationship building with internal and external stakeholdersExcellent written and oral communication skillsResults Oriented - track record of delivering quantifiable results to the organization.Ability to analyze Black Knight enhancements and impact the department prior to implementationKnowledge of creating and updating Policy and Procedures and User GuidesYear End Processing on MSPOnline Letter Library management experience preferredWork EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*TravelAbility to travel to various worksites and be on-call may be required.Special Message Regarding COVID 19PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About UsEstablished in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.