Contact Tracing Operations Director

  • Maximus
  • Trenton, NJ, USA
  • Jun 28, 2020
At Home   Call Center Contact Tracer Healthcare

Job Description

To support the state’s Contact Tracing efforts, the New Jersey Department of Health will need assistance to hire, train, and supervise a large team of community contact tracing staff across New Jersey. The aim of the Contact Tracing Team will be to call persons diagnosed with COVID-19, gather their contacts, and proceed to call respective contacts in New Jersey. These efforts, along with increased testing, improved communication, and implementation of isolation and quarantine strategies, will fortify efforts to control the pandemic in New Jersey.
This position is contingent upon MAXIMUS being awarded the business.

Job Description Summary

Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Perform other duties, as necessary.

Minimum Requirements:
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.
- Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
- Ensure budgets and schedules meet corporate requirements.
- Regularly interact with executives and/or major customers.
- Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.
- Report to Senior Director or VP level.

Please note the specific requirements for this project position :


  • Bachelor's degree from an accredited college or university or equivalent work experience. 

Required Experience:

  • Ten years of related experience
  • Five years of supervisor/management experience