DESCRIPTION OF DUTIES
Use effective problem solving techniques to provide general information and customer assistance for quality service. May function in a lead capacity or serve as shift leader of Customer Service Representatives.
ESSENTIAL FUNCTIONS INCLUDE:
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.
Requires a high school diploma or a GED.
Three (3) years of administrative or customer service related experience are required.
Associate's degree may be substituted for up to two (2) years of experience.
Bachelor's degree may be substituted for up to four (4) years of experience.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test
SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 16
***This position is temporary and contingent on program needs and funding.***
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-0465).
If you need special services or accommodations, call (832/393-0465). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy