CONTACT TRACING CUSTOMER SERVICE REPRESENTATIVE III

$36,000 - $53,000 yearly
  • Houston Health Department
  • Remote * (Texas, USA)
  • Jun 29, 2020
Flexible   Contact Tracer Customer Service

Job Description

 

DESCRIPTION OF DUTIES
Use effective problem solving techniques to provide general information and customer assistance for quality service. May function in a lead capacity or serve as shift leader of Customer Service Representatives.
 
 
ESSENTIAL FUNCTIONS INCLUDE:

  • Computes, authorizes and prepares documentation for adjustments to customer's accounts.
  • Researches, analyzes, and resolves customers' problems and inquires
  • Collects data and requests field investigations
  • Prepares written records of proceedings, as well as original correspondences to customers
  • Use effective questioning techniques to verify/ confirm customer's concerns
  • Prepare documentation to make adjustments
  • Maintain and monitors various records and reports
  • Respond to customer's questions received over the phone, face-to face or through the mail
  • May provide information to customers who require financial assistance
  • May collect and balance daily revenue from sale of permits, receipts or license fees
  • May create project numbers for remodeling and new construction of commercial and residential buildings
  • May contact other utility companies to release services on completed projects

 
WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. 
 

 

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Three (3) years of administrative or customer service related experience are required.

Associate's degree may be substituted for up to two (2) years of experience.

Bachelor's degree may be substituted for up to four (4) years of experience.

LICENSE REQUIREMENTS
None 

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
 

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test
 
SAFETY IMPACT POSITION           NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
 
 
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. 

PAY GRADE: 16

***This position is temporary and contingent on program needs and funding.***

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-0465).

If you need special services or accommodations, call (832/393-0465). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. 

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy