Customer Service Rep - Home Based

  • GC Services
  • Remote * (Huntington,WV)
  • Jan 13, 2021
Customer Service

Job Description

Provides quality service and information regarding various available products to inbound callers.

Responsibilities
  • Answer incoming/outgoing telephone calls for GC Clients
  • Provide accurate information about client products and services to the caller and educate callers on how to use client products and services
  • Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
  • Data entry on tracking systems for recording call notes, questions, and suggestions
  • Provide excellent quality customer service and other duties as assigned
  • Must have basic troubleshooting skills for internet /phone outages
  • Must attend regularly scheduled video conferences for team meetings and one on one coaching
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management
Qualifications
  • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
  • Excellent customer service experience.
  • Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
  • Must be able to maintain a high level of confidentiality in dealing with customer information.
  • Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
  • Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
  • Ability to remain alert and ready to accept calls, even during periods of low call-volume.
  • Ability to project and convey a positive, concerned, and professional image to customers.
  • Ability to be adaptable and quickly adjust to change.
  • Must be able to conduct data search efficiently and effectively while working within specific time constraints.
  • Ability to maintain a well-organized work area
  • Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements
  • Must provide your own computer, desktop or laptop, with audio and video functions
  • Have an Internet speed of at least 10 mbps download and 5 mbps uploads
  • Must provide a copy of the speed test of your internet from www.speedtest.net
  • Must have a workspace which is free from outside noise and distractions
  • Must agree to reside at your current address for at least 6 months

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet