DESCRIPTION Amazon está procurando candidatos inovadores, sucedidos e detalhistas com o desejo de nos ajudar a superar as expectativas dos nossos clientes. Os atendentes da Amazon são uma parte fundamental da nossa missão de fornecer o melhor serviço aos nossos clientes. Esta posição tão essencial precisa de pessoas proativas, flexíveis, com habilidade para resolver problemas, e a capacidade de ajudar aos clientes com seus pedidos. Os atendentes se comunicam com os clientes principalmente via correio eletrônico e telefone através de uma variedade de ferramentas de “software” que permitem navegar pelas contas dos usuários, fazer buscas, revisar políticas e comunicar soluções efetivamente num ambiente divertido e inovador. ***Esta vaga será virtual até as condições de saúde nacional melhorarem, após isso, o trabalho será presencial em Lagunilla, Heredia***    BASIC QUALIFICATIONS Requisitos básicos Português e espanhol fluente (escrito e oral)...

DESCRIPTION This role is based in Edinburgh, Cork or from home in Ireland or UK. Amazon Business is one of Amazon’s fastest growing new initiatives, providing business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes. We are obsessed with our customers and in Customer Service, we make their experience delightful. We identify and drive business centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation. We’re making history and the good news is that we’ve only just begun. AB Information Architect role will sit within AB CS Knowledge team. We are a global team, supporting multiple regions and languages while still having fun! In Amazon Business Customer Service, our vision is "We revolutionize support so customers can focus on their businesses". For that, we want our content to be structured, intuitive, simplified, reusable, and we want to...

DESCRIPTION Seasonal Costa Rica - WORK FROM HOME AT THE VIRTUAL CONTACT CENTER!   An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.   Job Description   The Costa Rica Virtual Call Center (VCC) - It is a ‘Work from Home’ model for Costa Rica Customer Service. Seasonal VCC associates are expected to work from a home location approved by Amazon for all scheduled hours for a period of three months. - It is the responsibility of the associates to ensure...

DESCRIPTION External job description At Amazon we're working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience we are establishing a group of delivery station based customer service associates that enables real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible. Additionally, it provides customer access to local experts who can provide them the most accurate and up-to-date information about their packages and how Amazon is resolving potential delivery issues affecting them. Shipping & Delivery Support (SDS) is looking for an Delivery Station Customer Support Team Manager to help pioneer this new method of customer service across the US. In...

DESCRIPTION At Amazon we're working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience we are establishing a group of delivery station based customer service associates that enables real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible. Additionally, it provides customer access to local experts who can provide them the most accurate and up-to-date information about their packages and how Amazon is resolving potential delivery issues affecting them. Shipping & Delivery Support (SDS) is looking for an Delivery Station Customer Support Team Manager to help pioneer this new method of customer service across the US. In this role, you will be...

DESCRIPTION Kundenservicemitarbeiter im Homeoffice (m/w/d) – Vollzeit (40 Std./Woche) Amazon VCC GmbH Karl-Liebknecht-Str. 5 10178 Berlin Deutschland Deine Herausforderung. Dein Team. Dein Job. Täglich werden weltweit Millionen von Produkten zu Amazon Kunden geliefert und wir arbeiten daran, das kundenorientierteste Unternehmen der Welt zu sein. Wir schreiben schon jetzt Geschichte und haben gerade erst damit begonnen! Hilf uns jetzt dabei und werde Teil des Amazon Teams.   Bewirb dich noch heute als Kundenservicemitarbeiter (m/w/d) für unseren Kundenservice Dein Aufgabenbereich. Deine Verantwortlichkeiten. Als Amazon Kundenservicemitarbeiter betreust du unsere Kunden am Telefon, per E-Mail, und Chat. Du benutzt dabei mehrere Softwareprogramme zur Bearbeitung von Kundenanfragen sowie zur Überprüfung von aktuellen Richtlinien, immer mit dem Ziel, eine kompetente Lösung anzubieten. BASIC QUALIFICATIONS Deine Voraussetzungen. •...

IN THIS ROLE, YOU WILL BE CHARGE OF THE FOLLOWING:  Gathering requirements and speaking to the customer directly to acquire all assets required to launch apps. Preparing and pushing the app in the app stores to be accepted by the app stores. Troubleshooting various app issues if apps are rejected. Communicating with the customers on various app issues & configurations. Important Requirements (Please read All):   Must have: 2+ years in Customer service/Technical Support - You have to be good with customers & also be technical. Must have a great personality and comfortable speaking to customers Must be comfortable being on camera Must speak English clearly, write English correctly,  and be easy to understand. Must be comfortable learning our App Set Up Process and supporting our customers in helping them get their applications setup and developed. Remember this requires some technical knowledge &...

What does the position entail? Providing email based support to our users for the  number one app  in the Shopify app store Handling technical SEO issues for our users. (HTML/MetaTag/JSONLD) (SEO experience not necessary) Willing to help in any area of the product (Help documentation, etc) The right candidate will have: 2+ years  professional technical support experience Experience with HTML/CSS. (Liquid would be a plus!) Passion to communicate with our users as if you were on the other end of the screen. Ability to document, track and monitor a problem/issue to a timely resolution Ability to work productively with little supervision  Experience using a ticketing system such as HelpScout, Zendesk, Intercom etc. Enthusiasm! Nice to have, but not required: SEO experience (JSONLD, meta tags) Javascript experience Liquid programming skills Experience with the  Shopify platform

Requirements Must understand Shopify and how it works A knowledge of print on demand is a plus but not required Must have knowledge of HTML and CSS and be able to make changes to Shopify themes. A good understanding on ecommerce is also a plus but not required. Humility, kindness and empathy are some of your strengths. You can speak and write English fluently. You're a problem solver who likes to find solutions rather than waiting to be told what to do. This trait is critical when solving technical, complicated, multi-step problems for customers. You would rather come up with and suggest new ideas that make a team work smarter than get frustrated and give in. You're a learner and a question asker; you aren't afraid to be wrong if you know you can learn something from the experience. You understand why reading comprehension is important in a role like this, and you've got a knack for it. Your job will be 100% communication, most of it written, so the ability to write well, in an...

Key skills needed:  Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.  The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining next steps.  Ability to identify opportunities to add value by monitoring industry changes, trends and customer needs.  Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage to targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.  Excellence in execution: Attention to detail and ability to keep...

What You'll Do Live by and champion our values: #ownership, #empathy, #simple-solutions. Use your technical expertise and customer service skills to resolve questions and issues for our online merchants. Communicate clearly in writing to both technical and non-technical people. Document and build new tools to improve support flows. Identify patterns, recommend improvements, and filter out unimportant issues. Author documentation for our customer-facing Help Center. Assist with successful on-boarding of new customers. What You'll Bring 2+ years of experience in technical customer support at a SaaS company Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen A passion for problem solving: an excitement for a tricky problem or a new challenge A sense of urgency and a satisfaction from going above and beyond to...