Position Description This role is responsible for effective delivery of training of HEDIS/STAR programs across the organization with a focus on pharmacy measures. The Quality Training Clinical Pharmacy Lead keeps abreast of various training delivery techniques, business processes, products and systems. This role assists in the designing, managing, implementing and evaluating of training of Quality programs to prepare high quality and highly competent staff for meaningful contributions in the workplace. This position will work with Quality training for new employee on-boarding, clinical orientation/training related to Quality departments, HEDIS and audit modules, staff competencies, and any new training initiatives. This position facilitates training to all new quality department members and acts as the Part D training measures SME. If you are located within commutable distance of San Antonio, TX with the ability to go into WellMed San Antonio offices, you will have the...

Position Description Here at Optum, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm) This key position prepares our newly hired customer service teams to provide high quality consumer services using multiple software platforms for various products. In addition to new hire training, this position will be tasked with delivering ongoing and advance skill training for existing staff. Ideal candidates are great communicators, highly organized, and have the ability to effectively breakdown complicated processes to different audiences/learning styles. Primary Responsibilities: Lead operations training for consumer facing new-hires which includes system/platform and account training content Emphasize a culture of quality and awareness of ROI into training sessions Assess learning success and work with manager to determine follow-up Strategize with...