Jun 02, 2023
SUMMARY The Cigna Group is a global health service company dedicated to helping people improve their health and vitality. Provider Customer Service Representative team is seeking a dedicated, compassionate, and empathetic advocate to join our team. Every interaction gives you the opportunity to improve the lives of our customers and exceed their expectations. RESPONSIBILITIES Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues Triage contacts quickly and appropriately from healthcare professionals (i.e., physician offices, clinics, billing offices) Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and claims, clinical authorizations, explanation of payments) Research and dissect complex claim issues and take appropriate steps to resolve identified issues to avoid repeat calls, escalations, and provider dissatisfaction Collaborate...
CIGNA
Remote * (All cities, USA)