45 jobs found

Works with leaders on particularly complex ER cases that may require commercially acceptable solutions Fosters an inclusive team environment where others thrive Advises on formal processes in accordance with Labcorp policies and appropriate regulatory guidelines (i.e., attendance issues, failure to follow SOPs, quality issues, investigations, and performance matters ) Acts as a second review/escalation for ER cases ; ensuring guidance is consistent across ER for similar situations Will consult on ER matters where legal risk is present and advise the HRBP and business leaders as appropriate Reviews all terminations within own area and may be asked to review terminations in other areas of the business Leads employee relations projects and activities   Coordinates information with other ER team members to ensure compliance with federal state and local requirements Ensure team delivers quality upskilling and publishes...

VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS Software Engineer to join our team.  This is a remote role based in the US.    Why choose VoiceFoundry to enhance and broaden your career?  We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are.  Whether you're the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: As the backbone of our delivery teams, Senior AWS Developers build and deploy VoiceFoundry's designed solution for our clients.  Senior AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are...

Works with leaders on particularly complex ER cases that may require commercially acceptable solutions Fosters an inclusive team environment where others thrive Advises on formal processes in accordance with Labcorp policies and appropriate regulatory guidelines (i.e., attendance issues, failure to follow SOPs, quality issues, investigations, and performance matters ) Acts as a second review/escalation for ER cases ; ensuring guidance is consistent across ER for similar situations Will consult on ER matters where legal risk is present and advise the HRBP and business leaders as appropriate Reviews all terminations within own area and may be asked to review terminations in other areas of the business Leads employee relations projects and activities    Coordinates information with other ER team members to ensure compliance with federal state and local requirements Ensure team delivers quality upskilling and...

Labcorp is seeking a remote-based Talent Advisor/ Recruiter to join its Talent Acquisition team with specialization in Lab recruitment ! As an integral member of the HR team, the Recruiter acts as the trusted advisor to the client groups they support to source and identify top talent, and to guide managers through hiring processes and decisions. The Recruiter will own specified strategies, programs, processes and policies and will work with the Talent Acquisition Manager to ensure alignment with the company goals, strategy, mission and vision. Supporting the Divisions’ Labs, this position will be responsible for filling a variety of trained laboratory professional roles including, but not limited to Medical Technologists, Histotechnologists, Cytotechnologists and Specimen Processing Specialists. This will require some strategic sourcing techniques to continuously attract top talent to the organization, including: Manage the end-to-end recruiting process in the...

Education/skills required: Undergraduate degree in business, law, human resources, or related subject is preferred Appropriate HR Certification is preferred (PHR, SPHR, GPHR, CIPD, etc.) Major Tasks:  Works with leaders on complex ER cases with minimal supervision Handles investigations into sensitive matters including but not limited to; violations of Labcorp’s Anti-Harassment, EEO, Code of Conduct, Compliance, Conditions of Employment, Workplace Violence policies, gross misconduct, theft, or violation of federal, state, or local law Provides coaching and guidance to leaders on workplace concerns that require ER support; may not always work a matter to close – at times will provide coaching and then transition a case to another team member for follow up and close out Advises on formal processes in accordance with Labcorp policies and appropriate regulatory guidelines. (i.e., attendance issues, failure to follow SOPs, quality issues,...

Education/skills required: Undergraduate degree in business, human resources, or related subject is preferred but not essential; work experience will also be considered Appropriate HR Certification desired (PHR , SPHR, GPHR, CIPD, etc.) Major Tasks:  Review and assign ER cases to team members as appropriate; including concerns raised through employee portal, global action line, senior leadership, etc.  Speak directly with employees to gather details on workplace concerns and document properly in case management system Works with leaders on non-complex routine performance issues, behavior/ workplace concerns, and provides early-stage coaching Handle cases independently with leader in accordance with established ER processes including job abandonment and rehire eligibility requests Advises on some formal processes in accordance with Labcorp policies and appropriate regulatory guidelines. (i.e., attendance issues, failure to...

Education/skills required: Undergraduate degree in business, human resources, or related subject is preferred but not essential; work experience will also be considered Appropriate HR Certification desired (PHR , SPHR, GPHR, CIPD, etc.) Previous experience in HR/ER preferred Major Tasks:  Works with leaders on non-complex routine performance issues, behavior/ workplace concerns, and provides early-stage coaching Advises on some formal processes in accordance with Labcorp policies and appropriate regulatory guidelines. (i.e., attendance issues, failure to follow SOPs, quality issues, basic investigations, and performance matters) Participates in various employee relations projects and activities   Coordinates information with other ER team members to ensure compliance with federal state and local requirements Assists with coordination and delivery of training for managers Works with the metrics team to supply...

Labcorp is seeking a fully-remote Talent Advisor/ Recruiter to join its Talent Acquisition team! As an integral member of the HR team, the Recruiter acts as the trusted advisor to the client groups they support to source and identify top talent, and to guide managers through hiring processes and decisions. The Recruiter will own specified strategies, programs, processes and policies and will work with the Talent Acquisition Manager to ensure alignment with the company goals, strategy, mission and vision. Supporting our Oncology business, this position will be responsible for filling a variety of highly trained and specialized laboratory professional roles. This will require some strategic sourcing techniques to continuously attract top talent to the organization. Manage the end-to-end recruiting process in the identification and assessment of internal and external talent using creative and proactive methods; Develop a strong understanding of the business, competitive...

COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $45,000 - $55,000 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only...

TTEC is seeking a Service Desk Analyst to join our Digital Technology Services team. This is a remote, telecommuting role for individuals living in the Austin area. Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: As a Service Desk Analyst you will work with our Public Sector Support Center handling State/Federal clients providing support for Cisco Contact Center solutions. Support of call center environments Call routing/scripting, VoIP Routing and Switching Client connectivity / remote access tools Desktop and server application support Ability to travel to customer sites as required...

Sr. Sales Compensation Analyst - Remote Organizational Description: At TTEC, everything we do, every day adds fuel to exceptional customer experience. We do this by utilizing our technology know-how to enable our clients to deliver an exceptional experience to their customers.   Position Purpose The Sales Compensation Analyst is responsible for developing processes and reporting for tracking, calculation, audit, and payment of sales incentive compensation, as well as ensuring that variable compensation is accurately calculated and paid timely to eligible employees, according to their compensation plans. This role requires an organized, detail-oriented individual with excellent verbal and written communication skills and strong follow through.  Key Accountabilities Acts as a member of the compensation advisory board to: Collaborate with the Senior Leadership Team (SLT) to build sales compensation plans which promote desired behaviors. Facilitate conversations on how...

COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $45,000 - $55,000 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only...

TTEC Digital is seeking to hire a Senior Cisco UC Support Engineer for our Cisco Interaction Experience Managed Services practice.  The ideal candidate will reside in the Austin area, however, this is a remote telecommute role.   Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing:  As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC solutions.   What you'll be doing: Provide support to enterprise level customers regarding advanced UC issues, leverage your knowledge and...

TTEC Digital is hiring a Cisco UCCE Escalation Engineering Lead to work in our Cisco IX  Managed Services Support team,.  You will help deliver and drive our support of premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.  This is a remote, telecommute role based in the US. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco UCCE solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of all UCCE components including Cisco UCCE Routers/Loggers, HDS, Cisco PGs, CUIC, Finesse, CVP applications, IP/IVR systems, Cisco Call Managers, and 3rd Party Application Integrations.   What skills and experience you will bring: 7 years configuring and supporting complex Cisco UCCE solutions with Cisco Unified Call Manager, Cisco UCCE (IPCC, CVP, and FINESSE) Strong...

Systems Software Principal Engineer Required skills 3 years broad experience designing, developing, and optimizing automated CI/CD structures using Ansible, Terraform, Kubernetes, Docker, and/or Jenkins (Ansible and Terraform highly preferred) 3 years designing processes, pipelines, and infrastructure for hybrid multi-cloud environments 3 years experience implementing and supporting solutions in Azure and Google Cloud Platform (AWS or OCI a plus). 3 experience designing and implementing cloud solutions using IAC, IAAS, and PAAS Demonstrable expertise in one or more of the following technical domains: compute, storage, networking, security Experience installing, configuring, and monitoring Windows and CentOS/RHEL systems What You Need for this Position Solid understanding of cloud principles across DevSecOps and cloud FinOps Sample of original, operable production Terraform code (will be vetted for origin, function, and efficiency) Strong automation mindset and...

TTEC Digital is seeking a Cisco UCCE Senior Escalation Engineer to join our Public Sector Managed Services Support team. Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing:  As part of our Managed Services Support Engineering team, you will work with our enterprise level client providing medium to advanced troubleshooting support services in Cisco CC solutions.   What you'll bring to us: Provide support to enterprise level customers regarding advanced UCCE issues.  Ability to work in a delivery support environment that involves structured processes and timelines Experience with a disciplined...

Come join us at TTEC Digital as a Full Stack Software Engineer on the Custom Development team!  As a Software Engineer you will build innovative solutions to meet the contact center needs of our customers. You will work to integrate Cisco's cutting edge multi-channel software products with customer CRM solutions and back end systems.  You will work with team members on day-to-day development activities including participation in design creation and review, code reviews, unit and system testing and implementation. What you'll be doing: Participate in full life cycle of a client implementation from design to deployment including requirements, design, build, configuration, testing, and support. You will be involved in every phase of a project and will own your components from end to end. Collaborate with project team members to provide input to design specifications Develop Software according to the design specification agreed upon What skills you will bring:...

TTEC's Insights Platform is a cloud-based customer data platform that provides brands with a 360° view of their customers' needs, behaviors, and preferences with the insights they need to deliver a great customer experience. The Senior Data Engineer will be responsible for development, implementation and delivery for new and ongoing client implementations of the Insights Platform. This will require an ongoing partnership with internal teams, such as business consulting, analytics, data science, and technology. Check out our website below to learn more about what we do and how we help our clients: https://www.ttec.com/ttec-digital Primary Responsibilities Manage and manipulate multiple large data sets, including:  defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions  Prepare complex analytic deliverables, combining multiple programming outputs to create cohesive reports Acquire a strong...

Executive Director, Enterprise & Cloud Architecture TTEC, the customer experience (CX) organization that powers the world's greatest brands, is hiring an Enterprise & Cloud Architecture Leader to join the mission of transforming customer experience and bringing humanity to business.  Ready to inspire and grow an architecture competency within TTEC? This leader will develop the technological blueprint that will carry the firm forward for years and as a result, is key to TTEC's ability to remain a dominant leader in the customer experience domain. What you'll be doing The Executive Director of Enterprise & Cloud Architecture is responsible for creating and leading TTEC's global technology strategy and design. In line with our multi-year roadmap, you will be a transformation agent modernizing a large global footprint into a cloud model effectively enabling cloud-native business solutions. This role will manage a team of architects, manage budgets, and partner with...

TTEC is seeking a Conversational AI Engineer to join our Digital Transformation team. As part of our Digital Transformation Professional Services team, you will work on technical design, development and implementation of conversational applications including AI/Conversational BOTs for enterprise clients. The ideal candidate will be able to bring both business and technical perspective to projects and “connect the dots” for clients when delivering messaging solutions.   This is a telecommuting opportunity with limited travel requirements post-covid. What you'll be doing: Provide technical consulting to enterprise clients Develop, Test and Implement AI/Conversational BOTs Participate in design and requirement gathering sessions Participate in BOT Analysis and Tuning processes Assist in the design and creation of compelling proposals and develop demos Work on production support issues Develop multi-channel product integrations to deliver on customer needs/requirements....