27 jobs found

TTEC is seeking a Service Desk Analyst to join our Digital Technology Services team. This is a remote, telecommuting role for individuals living in the Austin area. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you'll be doing: As a Service Desk Analyst you will work with our Public Sector Support Center handling State/Federal clients providing support for Cisco Contact Center solutions. Support of call center environments Call routing/scripting, VoIP Routing and Switching Client connectivity / remote access tools Desktop and server application support Ability to travel to customer sites as required...

[Administrative Assistant / Remote] - Anywhere in U.S. / Up to $21 per hour - As an Administrative Secretary you'll: Process, type, edit, and format reports and documents; File documents, as well as enter data and maintain databases; Liaise with internal departments and communicate with the public; Direct internal and external calls, emails, and faxes to designated departments; Arrange and schedule appointments, meetings, and events; Assist with copying, scanning, faxing, emailing, note-taking, and travel bookingsHiring Fast >>

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you ll love today! Do you enjoy helping people? Have you always wanted a career in healthcare but weren t sure where to start? Everise has an amazing opportunity for you to achieve both of those goals. Our licensed healthcare...

About the Opportunity We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role. We are only considering local candidates who currently reside within 45 minutes of postal code 08625 No Third Party Agencies $80 per hour 1099, $68 per hour W2 + Benefits 100% Work From Home in Trenton, New Jersey Job Id: CAI-683149 Must be able to provide proof of COVID-19 vaccination plus booster shot Contract Term: Until the end of the 2022 fiscal year with possible extension based upon performance Short Description The State of New Jersey s Automated Trial Court Services Unit (NJATCSU) is seeking a Tableau BI Analyst to create detailed requirements for reports and dashboards and document and support the completed products. The ideal candidate will possess 5+ years of interviewing SMEs and business users, 5+ years of analyzing reports and dashboards, and 5+ years of creating detailed requirements for reports and...

TTEC is seeking a Service Desk Analyst to join our Digital Technology Services team. This is a remote, telecommuting role for individuals living in the Austin area. Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: As a Service Desk Analyst you will work with our Public Sector Support Center handling State/Federal clients providing support for Cisco Contact Center solutions. Support of call center environments Call routing/scripting, VoIP Routing and Switching Client connectivity / remote access tools Desktop and server application support Ability to travel to customer sites as required...

Sr. Sales Compensation Analyst - Remote Organizational Description: At TTEC, everything we do, every day adds fuel to exceptional customer experience. We do this by utilizing our technology know-how to enable our clients to deliver an exceptional experience to their customers.   Position Purpose The Sales Compensation Analyst is responsible for developing processes and reporting for tracking, calculation, audit, and payment of sales incentive compensation, as well as ensuring that variable compensation is accurately calculated and paid timely to eligible employees, according to their compensation plans. This role requires an organized, detail-oriented individual with excellent verbal and written communication skills and strong follow through.  Key Accountabilities Acts as a member of the compensation advisory board to: Collaborate with the Senior Leadership Team (SLT) to build sales compensation plans which promote desired behaviors. Facilitate conversations on how...

COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $45,000 - $55,000 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only...

Administrative Assistant Part time - Work from Home - Data Entry Clerk - Administrative Assistant - Online Remote Operate At Home Position (Part-time/ Full-time) Are you a data entry clerk, administrative assistant part time / full time or customer service representative trying to find a legitimate method to supplement your revenue from home? Get involved in a growing industry that is 90% web based, you get to work from home. Working from home is here to stay and our business is looking for inspired individuals to participate in across the country & regional paid studies. With most of our paid studies, you have the alternative to get involved online or in-person. This is a wonderful way to make extra revenue from the comfort of your home. If the thought of participating in group discussions and also voicing your point of view regarding brand-new consumer products, while being compensated to do so gets you excited then we would love to have you apply while...

TTEC Digital is seeking to hire a Senior Cisco UC Support Engineer for our Cisco Interaction Experience Managed Services practice.  The ideal candidate will reside in the Austin area, however, this is a remote telecommute role.   Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing:  As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC solutions.   What you'll be doing: Provide support to enterprise level customers regarding advanced UC issues, leverage your knowledge and...

TTEC Digital is hiring a Cisco UCCE Escalation Engineering Lead to work in our Cisco IX  Managed Services Support team,.  You will help deliver and drive our support of premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.  This is a remote, telecommute role based in the US. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco UCCE solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of all UCCE components including Cisco UCCE Routers/Loggers, HDS, Cisco PGs, CUIC, Finesse, CVP applications, IP/IVR systems, Cisco Call Managers, and 3rd Party Application Integrations.   What skills and experience you will bring: 7 years configuring and supporting complex Cisco UCCE solutions with Cisco Unified Call Manager, Cisco UCCE (IPCC, CVP, and FINESSE) Strong...

Come join us at TTEC Digital as a Full Stack Software Engineer on the Custom Development team!  As a Software Engineer you will build innovative solutions to meet the contact center needs of our customers. You will work to integrate Cisco's cutting edge multi-channel software products with customer CRM solutions and back end systems.  You will work with team members on day-to-day development activities including participation in design creation and review, code reviews, unit and system testing and implementation. What you'll be doing: Participate in full life cycle of a client implementation from design to deployment including requirements, design, build, configuration, testing, and support. You will be involved in every phase of a project and will own your components from end to end. Collaborate with project team members to provide input to design specifications Develop Software according to the design specification agreed upon What skills you will bring:...

Systems Software Principal Engineer Required skills 3 years broad experience designing, developing, and optimizing automated CI/CD structures using Ansible, Terraform, Kubernetes, Docker, and/or Jenkins (Ansible and Terraform highly preferred) 3 years designing processes, pipelines, and infrastructure for hybrid multi-cloud environments 3 years experience implementing and supporting solutions in Azure and Google Cloud Platform (AWS or OCI a plus). 3 experience designing and implementing cloud solutions using IAC, IAAS, and PAAS Demonstrable expertise in one or more of the following technical domains: compute, storage, networking, security Experience installing, configuring, and monitoring Windows and CentOS/RHEL systems What You Need for this Position Solid understanding of cloud principles across DevSecOps and cloud FinOps Sample of original, operable production Terraform code (will be vetted for origin, function, and efficiency) Strong automation mindset and...

TTEC Digital is seeking a Cisco UCCE Senior Escalation Engineer to join our Public Sector Managed Services Support team. Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing:  As part of our Managed Services Support Engineering team, you will work with our enterprise level client providing medium to advanced troubleshooting support services in Cisco CC solutions.   What you'll bring to us: Provide support to enterprise level customers regarding advanced UCCE issues.  Ability to work in a delivery support environment that involves structured processes and timelines Experience with a disciplined...

VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS Software Engineer to join our team.  This is a remote role based in the US.    Why choose VoiceFoundry to enhance and broaden your career?  We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are.  Whether you're the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: As the backbone of our delivery teams, Senior AWS Developers build and deploy VoiceFoundry's designed solution for our clients.  Senior AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are...

TTEC's Insights Platform is a cloud-based customer data platform that provides brands with a 360° view of their customers' needs, behaviors, and preferences with the insights they need to deliver a great customer experience. The Senior Data Engineer will be responsible for development, implementation and delivery for new and ongoing client implementations of the Insights Platform. This will require an ongoing partnership with internal teams, such as business consulting, analytics, data science, and technology. Check out our website below to learn more about what we do and how we help our clients: https://www.ttec.com/ttec-digital Primary Responsibilities Manage and manipulate multiple large data sets, including:  defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions  Prepare complex analytic deliverables, combining multiple programming outputs to create cohesive reports Acquire a strong...

Executive Director, Enterprise & Cloud Architecture TTEC, the customer experience (CX) organization that powers the world's greatest brands, is hiring an Enterprise & Cloud Architecture Leader to join the mission of transforming customer experience and bringing humanity to business.  Ready to inspire and grow an architecture competency within TTEC? This leader will develop the technological blueprint that will carry the firm forward for years and as a result, is key to TTEC's ability to remain a dominant leader in the customer experience domain. What you'll be doing The Executive Director of Enterprise & Cloud Architecture is responsible for creating and leading TTEC's global technology strategy and design. In line with our multi-year roadmap, you will be a transformation agent modernizing a large global footprint into a cloud model effectively enabling cloud-native business solutions. This role will manage a team of architects, manage budgets, and partner with...

Company Background/Culture   A pioneer in customer experience, engagement, and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world's most iconic and disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of customer interactions every day all around the world. Our 60,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer focused values that guide relationships with clients, their customers and each other. TTEC's Digital business segment provides customer experience (CX) technology services and platforms to support its clients' customer interaction delivery...

TTEC is seeking a Conversational AI Engineer to join our Digital Transformation team. As part of our Digital Transformation Professional Services team, you will work on technical design, development and implementation of conversational applications including AI/Conversational BOTs for enterprise clients. The ideal candidate will be able to bring both business and technical perspective to projects and “connect the dots” for clients when delivering messaging solutions.   This is a telecommuting opportunity with limited travel requirements post-covid. What you'll be doing: Provide technical consulting to enterprise clients Develop, Test and Implement AI/Conversational BOTs Participate in design and requirement gathering sessions Participate in BOT Analysis and Tuning processes Assist in the design and creation of compelling proposals and develop demos Work on production support issues Develop multi-channel product integrations to deliver on customer needs/requirements....

US Payroll Tax Manager - Remote This position will coordinate and oversee all activities to ensure the accurate and timely withholding, paying, filing and reconciliation of payroll taxes for US/Canada. Manages 3rd Party Tax Vendor ADP Tax Service for payroll tax submissions, reporting, and remitting on behalf of the employees and employer. Payroll Tax Reporting and correspondence with agencies regarding prior tax inquiries. Reconcile payroll tax reporting after each pay run to ensure accurate deposits and filings by tax service provider including weekly, biweekly, quarterly and annual tax filings. Prepare various reconciliations and identify variances for accounting on a regular basis. Prepare certain reports required for agencies not covered by 3rd party. Lead Year End activities with all internal/external business partners and coordinate Year End filings including coordination with third party vendor of W-2's/T4's/RL1's. Comply with applicable legal requirements,...

Sr. Cloud Network Engineer ABOUT TTEC For more than 40 years, TTEC has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.  Our capabilities include Design: Customer Strategy Services Enable: Customer Technology Services Manage: Customer Management Services Grow: Customer Growth Services Position Summary Under limited direction, responsible for the engineering, configuration, installation, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN).  Provides technical support to various...