9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Resolve customer issues while working for an industry leader At CarMax Auto Finance we put the needs of our customers first, while helping to make the car buying experience better. Exceptional customer service is at the heart of everything we do, and drives CarMax to be industry leaders. You ll work with different departments, and teams to help resolve customer questions/issues, and help to influence and educate customers on their account. In this role you will work with our customers to ensure their car buying experience has been an excellent one, and keep CarMax as the company of choice for car buying. All new hires will initially work onsite for a minimum of 8 weeks for training purposes. Upon successful completion of the 8 week training minimum, Associates that are successfully meeting performance and attendance metrics are eligible to work...

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About this job At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Engineers II research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them! Essential Responsibilities: As a Software Engineer II - Machine Learning within CarMax Technology you will be developing solutions to productionize and operationalize algorithms as services for enterprise-level consumption. You will collaborate with Product Managers, Data Scientists, Technology teams, and...

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! Your expertise shapes our business At CarMax, we want to disrupt our industry by empowering customers to buy a car on their own terms. And at the heart of that innovation are new digital products. Working on many different aspects of the customer experience, our Software Developers research and discover new opportunities, and shape products to fulfil them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. Overall, you will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that's right for them. Your expertise shapes our business At CarMax, we want to disrupt our industry by empowering customers to buy a car on their own terms. And at the heart of that innovation are new digital products. Working on...

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About this job CarMax is the largest used-car dealership in the US, with the highest web-traffic in the industry. As we continue to grow into the largest online buyer and seller of cars, allowing customers to self-progress on their own terms is our top priority as a company. Carmax is looking for a Director, eCommerce Technology responsible for leading the evolution of our digital presence. This role is at the center of our overall multi-year transformation. Key outcome for this role will be bringing together amazing technology-driven customer experiences, through myriad communication channels (SMS, chat, web) and intelligent, personalized automation (Bots, AI, ML, Personalization etc.). We are looking for highly motivated individuals comfortable in a dynamic environment, experience leading 75+ member matrixed product teams (comprised of FTEs &...

7041 - CarMax Shockoe - 140 Virginia Street, Richmond, Virginia, 23219 CarMax, the way your career should be! About this job At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Principal Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them! What you will do - Essential responsibilities Coordinate with product teams on Omni-Channel solutions delivering the shopper and owner experiences within the native app Foster a community of ideation and creativity Collaborate with colleagues in product design, product management and systems architecture to develop...

7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281 CarMax, the way your career should be! CarMax, the way your career should be! This is a work from home opportunity due to the current worldwide pandemic. Candidates must live in the greater Phoenix metro area and must be flexible and willing to work in the CarMax Phoenix contact center if future business needs change. Provide an iconic customer experience As an associate at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve. What you will do - Essential responsibilities Connect with customers online and over the phone to...

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! Do you want to influence and build the data transformation of a growing Fortune 500 company? Over twenty years ago, CarMax disrupted the automotive industry and to this day remains the undisputed market leader in a $500B+ industry. With best-in-class information technology, operational excellence, customer satisfaction, and associate engagement, CarMax is well positioned for continued growth. CarMax is looking for a Solutions Architect to be part of a team responsible for the integration and refinement of operational data that enables data science, machine learning, and artificial intelligence at CarMax. CarMax, the way your career should be! Do you want to influence and build the data transformation of a growing Fortune 500 company? Over twenty years ago, CarMax disrupted the automotive industry and to this day remains the undisputed market leader in a...

8448 - Virginia - Remote CMS - Remote, Richmond, Virginia, 23218 CarMax, the way your career should be! About this job At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Senior Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them! What you will do - Essential Responsibilities Bring marketing and brand concepts to life on the CarMax website, creating the best experience for our customers. Collaborate with colleagues in product design, product management and engineering to build, test and deploy online software in an Agile environment. Stay on top of...

7041 - CarMax Shockoe - 140 Virginia Street, Richmond, Virginia, 23219 CarMax, the way your career should be! About this job At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Senior Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them! What you will do - Essential Responsibilities Work with fellow associates to understand the real-life challenges of customers and discover what they need to move seamlessly between the online and in-person shopping experiences. Collaborate with colleagues in product design, product management and systems architecture to...

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About this job Store Applications is a grouping of Value Streams that are responsible for all of the applications required to manage and execute the in-store experience for 200+ locations at CarMax. The in-store CarMax experience spans the entire customer journey; from customer inception to Sales to CarMax's loyalty programs. These teams operate within the Agile Framework and deliver continuous value to each of the Value Streams. These teams will help drive the bottom-line sales of a growing Fortune 500 company. As part of these Value Streams, CarMax is looking for a Senior Quality Engineer to work directly with Agile development teams to ensure quality software is delivered to our associates and customers. What you will do - Essential Responsibilities Participates in all Agile ceremonies for Team Plans and executes tests to cover functional,...

7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281 CarMax, the way your career should be! This is a work from home opportunity due to the current worldwide pandemic. Candidates must live in the greater Phoenix metro area and must be flexible and willing to work in the CarMax Phoenix contact center if future business needs change. Now offering a $2,000 Sign-On Bonus Only candidates external to Carmax who are hired will qualify to receive the sign on bonus Provide an iconic customer experience Ensuring todays customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. As a Customer Experience Consultant, you will be the vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process. Responding to sales leads and customer inquiries, you will drive traffic to CarMax stores to ensure each customer finds the right vehicle for them. We've become the nation's...

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! ABOUT THIS JOB : The Manager is responsible for managing a team of associates through development; the oversight of support; the oversight of the team's strategic mission within IT; ensuring the team's collaboration throughout IT; and, ensuring positive interaction with all customers and external partners. The position requires strong interpersonal, communication, organizational and managerial skills. The Manager is responsible for implementing the mission of their team and influencing the strategic vision and goals of their team through the successful work of their team members. The Manager is responsible for the support of all systems within their team's area of responsibility. This includes ensuring that the team is focused on strong customer service, collaborating to successfully resolve conflict with a win-win resolution and that the team's efforts...

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About this job The bulk of the data engineer's work would be in building, managing and optimizing data pipelines and then moving these data pipelines effectively into production for key data and analytics consumers (like business/data analysts, data scientists or any persona that needs curated data for operational and analytical data use cases. Data engineers also need to guarantee compliance with data governance and data security requirements while creating, improving and operationalizing these integrated and reusable data pipelines. This would enable faster data access, integrated data reuse and vastly improved time-to-solution for CarMax's operational and analytical initiatives CarMax is disrupting the industry by empowering customers to buy a car on their own terms, providing an iconic customer experience. The Carmax Master Data Management team is...

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About this job At CarMax, we are industry disruptors. At the heart of our innovation is new cloud platforms. Working on many different aspects of the customer and associate experience, our Senior Engineers research and discover new opportunities and shape the cloud platform to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them and our associates can efficiently support the customer experience! What you will do - Essential Responsibilities Aid in implementing our new Cloud based ERP solution, specifically in support of Order and Inventory Management. Including partnering with our SI partner, other technology...

Native App Mobile Engineer with .Net skills Software Engineer (Fully Remote / Work at Home) *We can not sponsor Visa candidates at this time* CarMax, the way your career should be! About this job At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Principal Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them! What you will do Essential responsibilities Coordinate with product teams on Omni-Channel solutions delivering the shopper and owner experiences within the native app Foster a community of ideation and creativity Collaborate...

7041 - CarMax Shockoe - 140 Virginia Street, Richmond, Virginia, 23219CarMax, the way your career should be! ABOUT THIS JOB:The Manager is responsible for managing a team of associates through development; the oversight of support; the oversight of the team’s strategic mission within IT; ensuring the team’s collaboration throughout IT; and, ensuring positive interaction with all customers and external partners. The position requires strong interpersonal, communication, organizational and managerial skills.The Manager is responsible for implementing the mission of their team and influencing the strategic vision and goals of their team through the successful work of their team members.The Manager is responsible for the support of all systems within their team’s area of responsibility.  This includes ensuring that the team is focused on strong customer service, collaborating to successfully resolve conflict with a win-win resolution and that the team’s efforts consistently meet CarMax®...