5 jobs found

**Company :** Highmark Inc. **Job Description :** **JOB SUMMARY** This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. **ESSENTIAL RESPONSIBILITIES** + Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. + Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. + Meet all production, quality, and adherence standards. Attends all required training classes. + Elevate issues to next level of supervision, as appropriate. + Maintain accurate records, including timekeeping records. + Other duties as assigned or requested. **EDUCATION** **Required**...

**Company :** Highmark Inc. **Job Description :** **JOB SUMMARY** This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. **ESSENTIAL RESPONSIBILITIES** + Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. + Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. + Meet all production, quality, and adherence standards. Attends all required training classes. + Elevate issues to next level of supervision, as appropriate. + Maintain accurate records, including timekeeping records. + Other duties as assigned or requested. **EDUCATION** **Required**...

**Company :** Highmark Inc. **Job Description :** **JOB SUMMARY** This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. **ESSENTIAL RESPONSIBILITIES** + Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. + Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. + Meet all production, quality, and adherence standards. Attends all required training classes. + Elevate issues to next level of supervision, as appropriate. + Maintain accurate records, including timekeeping records. + Other duties as assigned or requested. **EDUCATION** **Required**...

**Company :** Highmark Health **Job Description :** **JOB SUMMARY** This job will be responsible to prepare, and maintain, timelines, facilitate kickoffs, workshops, internal reviews, and stakeholders meetings. The incumbent also sheds light on the Design process, educates our stakeholders and cross-functional teams utilizing human-centered design methodologies while advocating for the user experience. The incumbent would be passionate about DesignOps, and establishing processes that will improv

**Company :** Highmark Health **Job Description :** **JOB SUMMARY** This job will be responsible to prepare, and maintain, timelines, facilitate kickoffs, workshops, internal reviews, and stakeholders meetings. The incumbent also sheds light on the Design process, educates our stakeholders and cross-functional teams utilizing human-centered design methodologies while advocating for the user experience. The incumbent would be passionate about DesignOps, and establishing processes that will improv