Primary Description: • Work collaboratively with operations, policy and management teams, taking and giving direction as appropriate while maintaining individual responsibility for the clinical process to ensure the highest quality product for the project(s) • Responsible for all clinical aspects of project portfolio to ensure final product meets and/or exceeds client expectations. • Work with operations and instructional design teams on the development and deployment of training materials for physician reviewers focused on appropriate guidelines and rationale construction. • In collaboration with clinical supervisors assist in updating and implementing training materials for clinical consultants to ensure effectiveness of clinical summary provided to physician reviewers • Provide one-on-one training for all new physician reviewers as well as regular yearly and/or as-needed training for current physician reviewers. • Oversee QA of physician reviewer work product by developing...

We are seeking a Sr. Unisys COBOL Programmer ideally with extensive Internal Revenue Service (IRS) experience on legacy systems. The candidate will support the IRS Submission Processing systems to support our IRS client. The Sr. COBOL Programmer will work as a member of an Integrated Project Team (IPT) with other Maximus senior programmers and IRS senior programmers to develop new or modify existing Unisys COBOL applications. The candidate will review and analyze Unified Work Requests (UWR) or system requirements; write design documentation such as a Functional Specification Packages (FSP), Interface Control Document (ICD) or other design documentation; and develop COBOL programs, write a test plan, develop unit test cases with predetermined results, generate test data, execute the program using the test data and analyze the test results. *This position is contingent on contract funding. PROJECT SPECIFIC JOB DUTIES - Perform software development using and/or interfacing with...

The Vaccine Scheduler (Part Time Customer Service Representative III) at Maximus make an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.accination call center reps Pay and Benefits: Great pay, based on the county in which you live The opportunity to work from the comfort of...

The Call Center Manager is responsible for providing front-line, first level management and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Pay and Benefits: Great pay, based on the county in which you live The opportunity to work from the comfort of your home Leadership support to ensure success in a meaningful career Many opportunities for promotion and career advancement into a global company Essential Duties and Responsibilities: Ensure project compliance with all operational requirements of the contract as well as corporate policies Manage Customer Service and Outreach Programs Manage direct reports and the cost- effective operation of all project tasks Supervise...

Essential Job Duties - Supports the product manager in defining the BI and analytics product vision, goals and strategy and communicate those to stakeholders, including project business owners, clients, development team and other internal system owners. - Define product features, provide iteration planning, and maintain the BI products roadmap and release planning and communicate this continuously with all stakeholders. - Create and maintain the BI products backlog. Keep the teams backlog up to data by continuously grooming and prioritizing items as part of our agile sprint planning cycle and product strategic vision and roadmap. Coordinate and align with other scrum teams priorities to maximize output value and timely delivery. - Oversees the actual product delivery throughout the development life cycle. Work with development team/UX designers to refine user stories, optimize and improve processes were needed through continuous iterations and customer feedback loops. - Understand...

Engineer - Cloud Ops The Cloud Engineer is a hands-on position that requires the ability to plan, design, and implement technical cloud solutions. You will help combine software and systems to develop creative engineering solutions for streamlined operations. Much of our support focuses on optimizing legacy systems, deploying new infrastructure and cloud services, and reducing work through automation of legacy processes. You will join a dedicated team of professionals with a diverse set of experience and skills. In this environment, you will provide hands-on support for the dedicated support team, supported by a larger matrixed IT organization. Job Responsibilities: • Embrace and advocate a DevOps mindset. • Troubleshoot major incidents, facilitate blameless post-mortem RCA documentation. • Work with development teams throughout the software life cycle ensuring sustainable software releases. • Perform analytics on previous incidents and usage patterns to better predict...

Systems Analyst position is responsible for providing agile centric systems analysis for Maximus' client systems implementation and software development of DevOps related projects. This position will work with the business stakeholders and product owners to document and communicate business requirements using Agile development practices. Working with the Product owners, the analyst will act as the bridge between the business and DevOps teams to develop and manage epics and user stories, write and execute test cases, and provide support for system stakeholders and execution teams. Essential Duties and Responsibilities • Lead the collaboration with business stakeholders and work with product owners to identify, analyze and document portfolio and program level systems requirements • Analyze the system requirements and business process flows to develop Epics and user stories •Work with the product mgmt. team and product owner to understand release and sprint dependencies, impact on...

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Pay and Benefits: Great pay, based on the county in which you live The opportunity to work from the comfort of your home Many opportunities for promotion and career advancement into a global company Essential Duties and Responsibilities: Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources Develop work...

MAXIMUS is currently looking for a Recruitment Specialist to join our team! This position is responsible for facilitating the non-exempt recruitment process within a high volume contact center. The duties of this position will include, but are not limited to, screening resumes, conducting phone screens, as well as scheduling successful candidates for interview. Job Summary Essential Duties and Responsibilities: - Develop and maintain strong relationships with management. - Work together to scope open positions and determine what a successful candidate will look like for their team. - Be proactive in identifying candidates utilizing multiple strategies (online databases, social media, Boolean search, complex internet search, etc.). - Think long-term and continually grow a pipeline of qualified candidates. - Share great candidates with other team members or continue to stay in touch regarding future opportunities with our growing and expanding business. - Network to develop and...

The Sr Network Engineer - Network Engineering is responsible for analyzing, designing, installing, configuring, maintaining, and repairing network infrastructure and application components. The Sr Network Engineer will perform a wide variety of evaluation, maintenance, installation, and training tasks to ensure that the computer network performance meets company and user satisfaction. The Sr Network Engineer will also provide direction, information, and is a leader on the network engineering team providing direction and guidance to other team members regarding deployment and architecture strategy as well as design considerations for network roll outs. This position will help guide the team to achieve simplified processes for complex network deployments. Job Duties and Responsibilities: • Knowledge of AWS and AWS network connectivity (i.e. Direct Connects) desired (AWS CCP or greater preferred) • Communication of complex technical issues to non-technical users, including internal...

Job Description Summary WD USA: The Human Resource (HR) Analyst will collect, compile, and analyze HR data, metrics, and statistics, and apply this data to make recommendations related to recruitment, retention, and legal compliance. The Human Resources Analyst will be responsible for researching and presenting assigned data, developing ad hoc reports or metrics, meeting with management to address issues with recommendations, writing detailed reports for management, troubleshooting data, assisting in implementation of processesSupervisory Responsibilities: None. Duties/Responsibilities: Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitors practices, and other sources. Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation,...

Position is contingent upon award The Project Director (PD) is a senior manager responsible for coordinating the management of all work performed under the contract and should be dedicated as one, full-time equivalent. The PD shall act as the central point of contact with CMS and shall have the full authority for performance of the required work and services under the QIC Medicare Part A contract. The PD is responsible for all phases of performance, including contract management, coordination of resource needs, coordination with corporate resources and management, and has direct accountability for the technical accuracy, timeliness, and quality of deliverables. The PD provides expert leadership in all contract tasks and, as appropriate, in specialized technical areas. Position Description: PD duties shall include, but are not limited to: •Knowledge of the requirements of this contract and ability to provide executive direction for the accomplishment of work under the...

Under the direction of the Sr. Manager, Business & Process Analysis, the Business Analyst will serve as the primary point of contact between operational stakeholders, product management, product technical teams, and deployment groups. This position will provide direct support to all business analysis (BA) activities and as a Business Analyst, this role will be responsible for ensuring that all business requirements and business processes are adequately documented and implemented as expected. In the development of business process and requirements documentation, this position will be required to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and business systems. In this role, the Business Analyst will be required to understand, communicate, and document the complex business requirements and opportunities through a standard product deployment process and recommend solutions that enable the organization to achieve stakeholder...

Maximus is currently looking for a Trainer to join our COVID-19 Vaccination Call Center team. The Trainer is responsible for delivering contact center training within the project. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Job Requirements: Pay and Benefits: Great pay, based on the county in which you live The opportunity to work from the comfort of your home Leadership support...

Maximus is currently looking for a Marketing Coordinator that can work on a remote basis. The Marketing Coordinator concentrates on marketing/advertising related assignments and works with team members towards project success. Additional Duties & Responsibilities: -Leveraging innovative ideas and approaches, utilize applicant tracking system (ATS), Customer Relationship Management (CRM), social media outlets, job boards and professional networks to help build talent pipelines for hiring initiatives. -Generate and maintain job postings on internal and external sourcing platforms, ensuring consistency and timeliness of posting. -Works on assignments that are routine in nature, with responsibilities easily learned on the job. -Report weekly progress and talent pipeline updates to Sourcing Manager. -Pull lead and applicant details daily and distribute to recruiter team(s). -Assist in coordinating local advertising and marketing efforts. -Experience with purchasing...

The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.accination call center reps Pay and Benefits: Great pay, based on the county in which you live + 10%...

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Job Requirements: Pay and Benefits: Great pay, based on the county in which you live The opportunity to work from the comfort of your home Many opportunities for promotion and career advancement into a global company Essential Duties and Responsibilities: Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed Interview and recommend hiring and promotion of contact center staff, through partnering...

Maximus is currently looking for a Recruitment Specialist to join our team! This position is responsible for facilitating the non-exempt recruitment process within a high volume contact center. The duties of this position will include, but are not limited to, screening resumes, conducting phone screens, as well as scheduling successful candidates for interview. JOB RESPONSIBILITIES: Responsible for full cycle recruiting for regular and temporary full time positions. Consults with hiring managers to activate post requisitions that accurately reflect the duties, responsibilities, education, training, certifications, experience and security classifications required for positions. Interviews, screens and evaluates external and internal candidates for job openings to identify applicants who fully meet the position requirements of posted requisitions and refers them to hiring manager for consideration. Makes employment recommendations based on information developed...

The Bilingual Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. They will also work with Customer Service Supervisors in assisting them in monitoring their team. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees are able to perform their duties with the highest levels of knowledge and professionalism. * Must be able to work without absences for a minimum period of 90 days ** Must be available to work 8 hour shift between the hours of 8am-10pm Eastern Time (program is operational 7 days a week) *** This position supports a federal contract that requires all persons be U.S. citizens Job Requirements: Essential Duties and Responsibilities: Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls...

Maximus is currently looking for a Call Center Trainer to join our CDC-Info team. The Trainer is responsible for delivering contact center training within the project. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Job Requirements: Pay and Benefits: Great pay, based on the county in which you live The opportunity to work from the comfort of your home Leadership support to ensure...