Job Introduction Maximus is currently looking for Technician1- Help Desk The position is responsible for normal escalations of unscripted issues, trouble shooting issues with navigating system, software/programs completing complex research, listening to and analyzing calls, and completing projects assigned leadership. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. This position is a work from home position; however you will be required to go onsite at least one day a week or as needed to our Richmond, VA location. As a condition of employment with Maximus, newly hired employees must have received or be willing to receive the COVID-19 vaccination(s) by...

Maximus is seeking a Case Management Counselor is focused on customer access and program services associated with the states SNAP program. The Case Management Counselors work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility *This is a full-time remote position, but applicants must live in one of the below cities and able to travel within their respective counties: Benton, Van Buren or Rison. Primary Responsibilities: Develop working relationships with customers and monitor engagement and progress Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services Assist customers to acquire services that facilitate program goals (e.g., educational...

Maximus is seeking a, fully remote, Implementation Manager to manage client contact throughout the implementation of the project. The role includes, tracking and posting all implementation activities and documents. As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. Primary Responsibilities: ● Lead and participate in requirement and process analysis sessions and interviews ● Create MSProject schedules to align with required timeline and scope (per RFP) ● Create and review project deliverables ● Maintain project forecasts and budgets ● Collaborate with various functional and technical teams (Maximus and external...

Job Introduction Maximus is currently looking for Bilingual Spanish Customer Service Representatives to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. Training Schedule: Must be able to attend 4 weeks of Training (Remotely - from Home), Monday-Friday, 8am-4:30pm CT. No time...

Job Introduction Maximus is looking for an Information Systems Manager. The Information Systems Manager (ISM) will evaluate the sources of Demand Management for Enterprise Field Operations (EFO) services and the resources available for delivering services. The ISM will continue to refine the response process developed per the Information Technology Infrastructure Library (ITIL) Continuous Improvement process, incorporating feedback and lessons learned. The ISM will use the ITIL process to support EFO's mission to respond credibly and effectively to requests for services. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. This position is a work from...

Job Introduction Maximus is currently looking for Sr. Help Desk Technician. The Help Desk Technician shall be responsible for installing/configuring Windows 10 operating system and other standard business applications on laptops and desktops for new end-users. The technicians will also provide support for the desk side incident management process and routine installation of IT computer and telephone equipment. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. This position is a work from home position; however you will be required to go onsite at least one day a week or as needed to our Chamblee, GA location. As a condition of employment with Maximus,...

Maximus is currently looking for a Recruiting Coordinator to support our hiring initiative(s) across the United States. The Recruiting Coordinator will assist in day-to-day posting and sourcing efforts, strategies and reporting. The ideal candidate would thrive in a fast-paced environment and has strong multi-tasking and communication skills. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. Job Requirements: Primary Job Responsibilities: Leveraging innovative ideas and approaches, utilize applicant tracking system (ATS), Customer Relationship Management (CRM), social media outlets, resume databases and professional networks to help...

Job Introduction Maximus is looking for a Network Support Technician. The Network Support Technicians shall provide end-user support, troubleshooting assistance to resolve end-user incidents, and coordinate with other IT organizations or vendors to resolve end-user incidents. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. This position is a work from home position; however you will be required to go onsite at least one day a week or as needed to our Holtsville, NY location. As a condition of employment with Maximus, newly hired employees must have received or be willing to receive the COVID-19 vaccination(s) by date of hire. Proof of vaccination...

Maximus is seeing a fully remote, Senior Proposal Writing Manager to work on federal, state and international government proposal requests. Primary Responsibilities: Write responses to Requests for Proposals, Requests for Information, and other federal, state or international government requests Create compliant, compelling responses for assigned proposal sections/topics and create associated graphics, charts, tables, appendices and other information in support of proposal development Serve as co-capture on individual proposal development efforts to lead the writing team and work with capture and business development teams to ensure compliant, on-time submission Review and edit proposal responses for consistency, compliance, win theme incorporation, solution accuracy, and other elements during regular and core team review cycles in order to create the final proposal submission Research relevant corporate, project, client and industry statistics and data in...

The Workforce Management Administrator will use their organizational and detail skills to schedule and publish reports on a regular basis per business requirements. The administrator will monitor and track intraday agent activity to assist with driving higher resource efficiency and inform leadership of any potential deficiencies. Job Requirements: Job Duties: Utilize workforce management and contact center tools to understand the current state of performance across all supported projects Monitor real-time inbound traffic to help ensure that service levels are met Work with leadership to effectively optimize production Work to support capacity planning exercises to identify short term and long term staffing requirements Assist with the optimizing of schedules and forecasts and communicate results to management Prepare and maintain reports, dashboards, daily, weekly, and monthly communications Assist in preparing ad hoc analysis that enables strong...

MAXIMUS is currently looking for a Sr. High Volume Recruiter to join our team! This position is responsible for facilitating the recruitment process within a high volume contact center. The duties of this position will include, but are not limited to, screening resumes, conducting phone screens, as well as scheduling successful candidates for interview. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. Job Requirements: Essential Duties and Responsibilities: - Engage in the full lifecycle of recruiting, ensuring both the candidate and hiring team are satisfied customers. - Maintain responsibility for the full life cycle recruitment process to...

Maximus is currently looking for a Recruiting Coordinator (Marketing) to support our call center hiring initiative(s) across the United States. The Marketing Recruiting Coordinator will assist in day-to-day marketing, advertising and sourcing efforts, strategies and reporting. The ideal candidate would thrive in a fast-paced environment and has strong multi-tasking and communication skills. Essential Duties and Responsibilities: -Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Ensure all pertinent recruiting and onboarding is accurate. - Assist with recruitment and hiring efforts. - Assist employees with inquiries related to benefits, payroll and policy. - Responsible for managing processes and maintain a close and highly responsible relationship to the day-to-day activities of supervisors and staff. Minimum Requirements: - High School diploma or equivalent with 1-3 years of experience. - May have training or...

Job Introduction: About Maximus Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About the Position Maximus administers the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care. This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations. We have numerous exciting opportunities for Clinical Educators. The successful candidates will be responsible for providing new hire and ongoing training to program staff. We're looking for people who are genuinely excited about educating and who are able to deliver training through a...

Job Introduction: The Workforce Management Administrator will use their organizational and detail skills to schedule and publish reports on a regular basis per business requirements. The administrator will monitor and track intraday agent activity to assist with driving higher resource efficiency and inform leadership of any potential deficiencies. Job Summary: Essential Duties and Responsibilities: - Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards. - Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries. Minimum Requirements: - High School diploma or equivalent with 0-1 year of experience. Education and Experience Requirements: Job Duties: • Utilize workforce management and contact center tools to understand...

Job Description Summary: POSITION SUMMARY: The Business Analyst primarily functions to review, analyze, and evaluate user requirements and system functionality. Tasks will include performing detailed requirements analysis, documenting processes, and validating system performance against requirements. The Business Analyst should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. Medicaid program and system experience are highly desired. JOB RESPONSIBILITIES: •Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. •Work closely with clients, technicians, and managerial staff. •Perform user acceptance testing. •Contribute expertise in provider services-related business functions, including advanced knowledge in the review and approval of provider eligibility •Lead/support requirements and design sessions •Analyze, document and clarify...

Job Introduction: Job Description Summary: POSITION SUMMARY: The Senior Business Analyst primarily functions to review, analyze and evaluate user requirements and system functionality. Tasks will include performing detailed requirements analysis, documenting processes, and validating system performance against requirements. The Senior Business Analyst should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. Medicaid program and system experience are highly desired. JOB RESPONSIBILITIES: •Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. •Work closely with clients, technicians, and managerial staff. •Perform user acceptance testing. •Contribute expertise in provider services-related business functions, including advanced knowledge in the review and approval of provider eligibility •Lead requirements and design sessions •Analyze,...

Job Description Summary: Job Summary: Essential Duties and Responsibilities: - Deliver results after thorough research of functional needs by collaborating and communicating with various stakeholders, both internal and external to the company. - Apply strong analytical reasoning to understand end user's requirements and transforms them into operational application. - Acquire deep knowledge of working systems and bring efficient and effective changes for better performance. - Participate in the administration of project and program contract activities. - Extract, analyze, and report data to support program activity and assist in management decision making. - Audit, evaluate, track, and report program implementation and project activity for Quality Assurance and contract compliance purposes. - Plan, implement and maintain program and contractual changes . - Work closely with operations and systems staff to define requirements, test criteria, and success factors. - Perform...

Job Introduction: About Maximus Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About the Conflict-Free Evaluation and Enrollment Center (CFEEC) The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have great opportunities across the state! About the Position We have numerous exciting opportunities for Clinical Educators. The successful candidate(s) will be responsible for providing new hire and ongoing training to program...

Job Introduction: Upload Veterans diagnostic results to their case ensuring the information such as DOB, name, and date of service match. Review prior diagnostics submitted by Veteran or VA, and facilities to see if it can be used in place of for what Veteran has been scheduled. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. *This position is temporarily remote due to Covid-19, however, you must be able and willing to work on site in our Houston, TX location when needs arise. Job Description Summary: Essential Job Functions: 1) Review report from top to bottom. Make sure the name, DOB, Test and facility match (always checking to make sure no other...

Job Introduction: About Maximus Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About the Conflict-Free Evaluation and Enrollment Center (CFEEC) The Conflict Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities for Regional Nurse Managers (and other positions!) across the state. About the Position If you are passionate about providing outstanding home assessment services to vulnerable populations and...