Dec 04, 2023
Remote Opportunity : Call Center Associate The Opportunity: Receive and respond to inbound phone calls for customer assistance Be a peer mentor Take escalated calls and issues as experience dictates Respond to outbound phone call requests Document all calls in ticketing and tracking systems Respond to customer inquiries and provide data to customers within a required time frame Act as liaison between the claims department and providers Research customer claims in the primary payor systems Ensure the highest level of customer service on every call Perform other duties as assigned or necessary This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What you need: High school degree required Knowledge of physician practice and hospital coding, billing, and medical terminology 2+ years experience in Healthcare Call Center operations,...
UST
Atlanta, GA, USA
