Mar 31, 2023
Job Description Candidates located in AZ only Under general supervision, verifies enrollment status, makes changes to member/client records, and addresses a variety of enrollment questions or concerns.- Maintains enrollment databases and coordinates transfer of non-electronic eligibility data.- Responds, researches, and resolves eligibility and/or billing related issues involving member specific information; Works directly with clients, field marketing offices and/or local claim operations to achieve positive service outcomes.- Monitors daily status reports assessing output for developing trends potentially impacting service levels.- Applies all appropriate considerations associated with technical requirements, legislative/regulatory policies, account structure and benefit parameters in addressing eligibility matters.- Validates benefit plan enrollment information for assigned clients for accuracy and completeness; coordinates the distribution of membership ID cards and partnering...
Aetna
Remote * (Phoenix, AZ, USA)