Mar 02, 2024
The entry-level *Customer Service Representative* will be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner. At minimum, this position handles the primary business, or contact type based upon the needs and structure of the client. *Essential Duties and Responsibilities* include all or majority of the following below. Other duties may be assigned. · Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, canceling accounts or obtaining details of complaints over the phone, by email, live chat, social media or other method of communication. · Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding. · Ensures customer satisfaction and loyalty...
C3I Solutions Pittston, PA, USA