Feb 05, 2023
What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll... Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat....
H&R Block
Jacksonville, FL, USA