Dec 05, 2023
DESCRIPTIONDo you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and your ability to manage multiple projects? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!
Key job responsibilities
- Create and manage detail project plans to deliver on-time program for CS readiness
- Provide product feedback to Product Marketing on Product Requirement Document (PRD) and gain alignment across CS groups for all development gates.
- Review and provide feedback to business on packaging and messaging
- Being a voice and advocate for our customers when something doesn’t feel right
- Acting as an advocate for our customers by reporting and acting on observed areas for improvement
- Produce post-launch reports containing CS data used by the cross functional team to monitor or correct a newly launch...
Amazon
USA, MA, Virtual Location - Massachuset, MA, USA