Dec 01, 2023
A recognized services organization in Maryland has a great Remote opportunity awaiting a new Service Desk Technician. In this role, the Service Desk Technician (Remote) will be responsible for providing software, hardware, and network problem resolution for end users.
Responsibilities:
The Service Desk Technician (Remote) will:
Provide technical support to customers for a wide range of computer-related issues
Actively listen to customer problems and be able to document them appropriately
Follow-up with customer to ensure problem has been resolved
Update the knowledge base with process changes and recommended solutions
Provides software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
Provide troubleshooting support to End-Users regarding their IT issues
Utilizing ServiceNow to create request and incidents, call data capturing and follow knowledge-based...
Tandym Group
Silver Spring, MD, USA