Mar 30, 2023
Job Description Pay Range: $25 to $30 Job Description: This role is responsible for ensuring client satisfaction in every step of problem resolution through answering Escalated Client Support Issues. All staff members are required to track detailed information about each client's service request in an online ticketing application. The roleowner must record diagnostic steps as they troubleshoot the reportedproblem. Staff members must also follow-up with all clients to ensure that their service needs have been met. Responsibilities: The role owner will have and maintain Tier 3 knowledge and experience in hardware/software concepts, tools, and support best. practices. This knowledge and experience will be used to support various software products, including but not limited to Microsoft Windows, Apple OS X, Microsoft Office, Networking, Security, Anti-Virus and Anti-Spyware products and various client-specific lines of business software. The role owner will be responsible...
Cynet Systems
Remote * (El Segundo, CA, USA)