May 30, 2023
The ServiceNow Knowledge Process Analyst helps to ensure everyone in the organization has the Technology information they need. The Process Analyst is responsible for the oversight of the Customer Service knowledge base by developing and maintaining a knowledge base strategy and managing the processes to collect, author, maintain, and deliver content for Service Desk, Self Service employees and Business Lines. Other responsibilities include advocacy of Knowledge Management principles and processes across the organization to institutionalize Knowledge Management practices and to manage associated change. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. Help capture new knowledge with the usage of ServiceNow knowledge management system, especially with the Service. Desk team. Ensure that employees are aware of the knowledge management processes, including the purpose of doing so. Ensure that the right knowledge goes to...
BankUnited
Remote * (Miami Lakes, FL, USA)