[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental, and vision benefits / Flexible PTO- As a Customer Support Specialist you'll: Respond to first contact from both existing and prospective customers seeking technical support or asking questions about the platform; Triage cases, handle all customer communications, and escalate tickets to the appropriate engineering teams as necessary; Document frequent issues and questions and identify high value improvements to products to help build a better platform moving forward...Hiring Fast >>

TTEC is seeking an experienced Principal Recruiter to join our Enterprise Services talent acquisition team to support SaaS technology sales, and sales support roles for our Digital business segment. What you'll be doing:   The Principal Sales Recruiter will have a direct impact on the success of the Digital segment as it is at the forefront of bringing in revenue impacting talent. The recruiter initiates and manages candidate relationships through the recruitment process which includes research and search strategy development, candidate development, interviews, assessment, presentation, client management, and offer. Success includes tenacious candidate pursuit and efficient delivery while providing consultative high touch partnerships with your stakeholders. You will be responsible for: Partner with our Go To Market business stakeholders to understand hiring requirements and objectives. Create and execute multi-channel strategies to identify and source candidates...

TTEC Digital is seeking a Cisco UCCE Senior Escalation Engineer to join our Public Sector Managed Services Support team. Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing:  As part of our Managed Services Support Engineering team, you will work with our enterprise level client providing medium to advanced troubleshooting support services in Cisco CC solutions.   What you'll bring to us: Provide support to enterprise level customers regarding advanced UCCE issues.  Ability to work in a delivery support environment that involves structured processes and timelines Experience with a disciplined...

TTEC's Insights Platform is a cloud-based customer data platform that provides brands with a 360° view of their customers' needs, behaviors, and preferences with the insights they need to deliver a great customer experience. The Senior Data Engineer will be responsible for development, implementation and delivery for new and ongoing client implementations of the Insights Platform. This will require an ongoing partnership with internal teams, such as business consulting, analytics, data science, and technology. Check out our website below to learn more about what we do and how we help our clients: https://www.ttec.com/ttec-digital Primary Responsibilities Manage and manipulate multiple large data sets, including:  defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions  Prepare complex analytic deliverables, combining multiple programming outputs to create cohesive reports Acquire a strong...

Executive Director, Enterprise & Cloud Architecture TTEC, the customer experience (CX) organization that powers the world's greatest brands, is hiring an Enterprise & Cloud Architecture Leader to join the mission of transforming customer experience and bringing humanity to business.  Ready to inspire and grow an architecture competency within TTEC? This leader will develop the technological blueprint that will carry the firm forward for years and as a result, is key to TTEC's ability to remain a dominant leader in the customer experience domain. What you'll be doing The Executive Director of Enterprise & Cloud Architecture is responsible for creating and leading TTEC's global technology strategy and design. In line with our multi-year roadmap, you will be a transformation agent modernizing a large global footprint into a cloud model effectively enabling cloud-native business solutions. This role will manage a team of architects, manage budgets, and partner with...

Systems Software Principal Engineer Required skills 3 years broad experience designing, developing, and optimizing automated CI/CD structures using Ansible, Terraform, Kubernetes, Docker, and/or Jenkins (Ansible and Terraform highly preferred) 3 years designing processes, pipelines, and infrastructure for hybrid multi-cloud environments 3 years experience implementing and supporting solutions in Azure and Google Cloud Platform (AWS or OCI a plus). 3 experience designing and implementing cloud solutions using IAC, IAAS, and PAAS Demonstrable expertise in one or more of the following technical domains: compute, storage, networking, security Experience installing, configuring, and monitoring Windows and CentOS/RHEL systems What You Need for this Position Solid understanding of cloud principles across DevSecOps and cloud FinOps Sample of original, operable production Terraform code (will be vetted for origin, function, and efficiency) Strong automation mindset and...

TTEC Digital is hiring a Cisco UCCE Escalation Engineering Lead to work in our Cisco IX  Managed Services Support team,.  You will help deliver and drive our support of premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.  This is a remote, telecommute role based in the US. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco UCCE solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of all UCCE components including Cisco UCCE Routers/Loggers, HDS, Cisco PGs, CUIC, Finesse, CVP applications, IP/IVR systems, Cisco Call Managers, and 3rd Party Application Integrations.   What skills and experience you will bring: 7 years configuring and supporting complex Cisco UCCE solutions with Cisco Unified Call Manager, Cisco UCCE (IPCC, CVP, and FINESSE) Strong...

VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS Software Engineer to join our team.  This is a remote role based in the US.    Why choose VoiceFoundry to enhance and broaden your career?  We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are.  Whether you're the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: As the backbone of our delivery teams, Senior AWS Developers build and deploy VoiceFoundry's designed solution for our clients.  Senior AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are...

TTEC Digital is seeking to hire a Senior Cisco UC Support Engineer for our Cisco Interaction Experience Managed Services practice.  The ideal candidate will reside in the Austin area, however, this is a remote telecommute role.   Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing:  As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC solutions.   What you'll be doing: Provide support to enterprise level customers regarding advanced UC issues, leverage your knowledge and...

Come join us at TTEC Digital as a Full Stack Software Engineer on the Custom Development team!  As a Software Engineer you will build innovative solutions to meet the contact center needs of our customers. You will work to integrate Cisco's cutting edge multi-channel software products with customer CRM solutions and back end systems.  You will work with team members on day-to-day development activities including participation in design creation and review, code reviews, unit and system testing and implementation. What you'll be doing: Participate in full life cycle of a client implementation from design to deployment including requirements, design, build, configuration, testing, and support. You will be involved in every phase of a project and will own your components from end to end. Collaborate with project team members to provide input to design specifications Develop Software according to the design specification agreed upon What skills you will bring:...

TTEC is seeking a Conversational AI Engineer to join our Digital Transformation team. As part of our Digital Transformation Professional Services team, you will work on technical design, development and implementation of conversational applications including AI/Conversational BOTs for enterprise clients. The ideal candidate will be able to bring both business and technical perspective to projects and “connect the dots” for clients when delivering messaging solutions.   This is a telecommuting opportunity with limited travel requirements post-covid. What you'll be doing: Provide technical consulting to enterprise clients Develop, Test and Implement AI/Conversational BOTs Participate in design and requirement gathering sessions Participate in BOT Analysis and Tuning processes Assist in the design and creation of compelling proposals and develop demos Work on production support issues Develop multi-channel product integrations to deliver on customer needs/requirements....

Sr. Cloud Network Engineer ABOUT TTEC For more than 40 years, TTEC has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.  Our capabilities include Design: Customer Strategy Services Enable: Customer Technology Services Manage: Customer Management Services Grow: Customer Growth Services Position Summary Under limited direction, responsible for the engineering, configuration, installation, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN).  Provides technical support to various...

TTEC is seeking a Salesforce Developer to join our TTEC Digital team. This role is a telecommuting opportunity with travel requirements up to 25% nationwide.  Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: The Salesforce Developer is intended to drive the Technical side of the integrated solutions provided to our clients.  The Developer must be passionate about solving business challenges and determining solutions. This position will analyze, design, develop, configure, integrate and launch new solutions and changes to existing solutions. This role will work heavily with Management, Operations,...

A pioneer in customer experience, engagement, and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world's most iconic and disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of customer interactions every day all around the world. Our 60,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer focused values that guide relationships with clients, their customers and each other. TTEC's Digital business segment provides customer experience (CX) technology services and platforms to support its clients' customer interaction delivery infrastructure. The segment designs,...

Company Background/Culture   A pioneer in customer experience, engagement, and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world's most iconic and disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of customer interactions every day all around the world. Our 60,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer focused values that guide relationships with clients, their customers and each other. TTEC's Digital business segment provides customer experience (CX) technology services and platforms to support its clients' customer interaction delivery...

US Payroll Tax Manager - Remote This position will coordinate and oversee all activities to ensure the accurate and timely withholding, paying, filing and reconciliation of payroll taxes for US/Canada. Manages 3rd Party Tax Vendor ADP Tax Service for payroll tax submissions, reporting, and remitting on behalf of the employees and employer. Payroll Tax Reporting and correspondence with agencies regarding prior tax inquiries. Reconcile payroll tax reporting after each pay run to ensure accurate deposits and filings by tax service provider including weekly, biweekly, quarterly and annual tax filings. Prepare various reconciliations and identify variances for accounting on a regular basis. Prepare certain reports required for agencies not covered by 3rd party. Lead Year End activities with all internal/external business partners and coordinate Year End filings including coordination with third party vendor of W-2's/T4's/RL1's. Comply with applicable legal requirements,...

TTEC is seeking an Accountant, GL to join our Enterprise Services team. TTEC 's Accounting organization is a global team with a common focus - to deliver operational excellence consistent with GAAP, conform to the highest standard of ethics, and develop future leaders for the business. The philosophy of our new accounting leadership is to provide opportunities for our employees to gain valuable experience, allowing people to grow their careers both within the accounting department while also promoting mobility to other departments within the business like Finance, Audit, or Pricing. Bottom line, we're making it possible to build a robust career path that will keep you challenged long-term while staying right here at TTEC . What you'll be doing Our Staff Accountant will execute the daily financial statement close process steps on a timely basis for one or more TTEC Ledgers. Responsibilities also include preparation of journal entries, monthly balance sheet reconciliations,...

Sr Accounting Manager - Remote Interested in an Accounting career with a large international company headquartered in Colorado?  TeleTech is a public company (Nasdaq: TTEC) seeking an Accounting Leader to provide direction for a talented team of Accountants.  This individual should believe in continuous improvement, have a commitment to our organizational values, and the ability to celebrate team successes while having a little fun.  The Sr Accounting Manager is responsible for managing the accounting for multiple sets of books (general ledgers) across domestic and international locations.  This role requires an individual with demonstrated experience of identifying and driving improvements to the quality and efficiency of the operational accounting process.  Technical accounting knowledge and a track record of successfully managing teams and working effectively across functional groups is essential.  Essential Duties & Responsibilities: Manage the month-end and...

Sr Supervisor Interested in an Accounting career with a large international company headquartered in Colorado?  TeleTech is a public company (Nasdaq: TTEC) seeking an Accounting Leader to provide direction for a talented team of Accountants.  This individual should believe in continuous improvement, have a commitment to our organizational values, and the ability to celebrate team successes while having a little fun.  The Sr Accounting supervisor is responsible for managing the accounting for multiple sets of books (general ledgers) across domestic and international locations.  This role requires an individual with demonstrated experience of identifying and driving improvements to the quality and efficiency of the operational accounting process.  Technical accounting knowledge and a track record of successfully managing teams, and working effectively across functional groups is essential.  Essential Duties & Responsibilities Lead the month end close process for multiple...

At TTEC, we're all about the Human Experience. Elevated. As an Automotive Parts Specialist Representative working remotely , you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. On a typical day, you'll Parts Ordering and Status Backordered item ETA Order cancelation Parts Pricing Place outbound phone calls to dealerships to follow up on recent inquiries What You Bring to the Role Minimum of 2 years' experience as an automotive parts specialist Thorough knowledge of automobile mechanical and electronic functions Excellent...